[NCSG-EC] Quotations for CIVICRM Services and the Company of Choice

Sun Jul 15 19:23:48 EEST 2018

Hi Raoul

So the monthly support (everything is included) is 577 USD *per month* and
that is if we go with their membership approval (which costs extra).

Below is what I calculated that we need based on their quotation which I
have sent you off line.

*Overall, for 6 month support subscription and cleaning up our membership
support system we need: 11,362 USD. (*this is without elections)

A six-month subscription which allows us to see how well they work. if we
decide to continue with them then we need another *3462 USD.*

NCSG had 9000.00 USD but it is now roughly* around 8300  USD (paid the
hosting it was around 520 EURO)  * to spend on this. (in my calculations I
consider NCSG has 9000.00 and then I split the cost of hosting between NCUC
and NPOC.

 Each constituency also has *9000 USD* (I believe assigned to them) for
their web development services. It would save us if NPOC and NCUC could put
some of their budgets to cover the cost of CiviCRM maintenance and
improvement.

If NCSG pays *9000.00 USD* towards this, then we would need for the first
phase of the job another *2362.00 USD.*

Splitting the cost between the two constituencies We need *1181,00 USD* from
* Each *constituency for now. (phase 1)

*******

After that to improve the elections process and continue with the
subscription we would need *1800 USD* (for elections process) and *3462.00
USD* for the rest of the 6 months (monthly basis, can cancel anytime).
Total would be* 5262.00 USD. *

 it will cost NPOC and NCUC *2981.00 (roughly 3000) each* to help us with
CIVICRM, in phase 2. [note that since this will go to January 2019 and our
budget might be renewed then NCSG can chip in too]

Here is the overall budget that is needed to get everything done (as well
as elections), have one year of subscription as well is below. Note that in
the new year (January) we will hopefully get our budget renewed by ICANN
for this so we can chip in as well.

The overall budget we need to consider, to have a service available until
next year (July) and fix the system is:

   1. Service Level Agreement offering: $577 monthly; *$6,924 annually*
   2. CiviCRM Membership Support proposal: $7,900 fixed
   3. Election Needs Discovery Process: $1,800 fixed
   4. Total: $16,624

Farzaneh

On Sun, Jul 15, 2018 at 7:24 AM Raoul Plommer <plommer at gmail.com> wrote:

> 77USD per month after the first 6 months onboarding & development doesn't
> sound like much. So funnily enough, 6750+2250, it's excactly $9000. I think
> we could get back to them with 5750 for the membership approval & election
> system - that would leave us with $1000 for the costs of running the
> monthly costs for a year + ~$150 for smaller stuff like hosting. NPOC is
> paying less than $80 for a year of hosting at the moment.
>
> -Raoul
>
> On 14 July 2018 at 03:06, farzaneh badii via NCSG-EC <
> ncsg-ec at lists.ncsg.is> wrote:
>
>> Hi all,
>>
>> I have two Quotation for CIVICRM System.
>>
>> Would be good to learn from our mistakes, so here is what I think we
>> should do:
>> Do not go for a service that we pay thousands of dollars upfront to do
>> service.
>>
>> Do not do hourly rates but have an extensive SLA that includes everything.
>>
>>
>> I will share with you the quotation off-list because the companies do not
>> want to share it on the list.
>>
>> I contacted several companies, having found their contact details at this
>> website: https://civicrm.org/service-providers
>>
>> I chose two companies which I will send their full proposals off list.
>>
>> I chose these companies because they responded very promptly and
>> their understanding of our mission and organization was good.
>>
>> One company took much time to discuss various issues with CIVICRM and
>> told us how it can help. It also came up with various packages to see if
>> they can fit our budget.
>>
>> The other company was also good, they also provide one
>> off trainings which I have enrolled Maryam to attend if she can (expense
>> went out of pocket, I might later on claim it or just leave it be. It was
>> not much.
>>
>> Note that one company has provided quotations for some development
>> aspects as well, that is why it is more expensive. Also the SLAs of the
>> companies and the services that they provide are not similar. The one that
>> is more expensive provides more services.
>>
>>
>> Note that ICANN might not allow Maryam to help us with managing
>> CIVICRM at some point in the future (still under discussion). If that
>> happens then we definitely need a lot of technical help and deepest and
>> support to be able to maintain the system ourselves without taking too much
>> of our time.
>>
>> All in all I believe we should go with the company that is providing more
>> services with its SLA on monthly basis, doesn't have a limit on the number
>> of people that can access the backend  and they told me that they might be
>> able to solve many of our problems with the system through their incident
>> response which we get five of (did not promise but might be possible) per
>> month. We can get their service for 6 months, resolve as many issues as
>> possible and then see if we want to carry on with them or if the system is
>> stable and it's all good and we only need some technical support by the end
>> of 6 months we can move to cheaper options.
>>
>> They don't have an annual subscription and we can cancel SLA anytime
>> after 6 months which is a plus.
>>
>>
>> Since we already paying for hosting then we won't need hosting. The less
>> expensive Company will oblige us to migrate to their hosting environment.
>> This might be a solution later on because the managed service is really
>> needed. We already paid around 560 Euros for our hosting so for now we
>> won't move.
>>
>> *Here is the price: for company A*:
>> - discovery and onboarding phase: 2250 USD
>>
>> - Monthly support with SLA: 577USD a month (does everything)
>>
>> - tackling membership issues, developing a good interface for membership
>> approval: Estimate of  6,750 USD
>>
>> *Company B:*
>>
>> - Onboarding phase= 2640 USD
>>
>> - Monthly subscription = 480 USD (including Drupal maintenance, only 2
>> people can access 40 dollars additionally if not possible)
>>
>>
>>
>> Best
>>
>> Farzaneh
>>
>> _______________________________________________
>> NCSG-EC mailing list
>> NCSG-EC at lists.ncsg.is
>> https://lists.ncsg.is/mailman/listinfo/ncsg-ec
>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ncsg.is/pipermail/ncsg-ec/attachments/20180715/9f82991a/attachment.htm>