[NCSG-EC] Quotations for CIVICRM Services and the Company of Choice

[Raoul Plommer]

77USD per month after the first 6 months onboarding & development doesn't
sound like much. So funnily enough, 6750+2250, it's excactly $9000. I think
we could get back to them with 5750 for the membership approval & election
system - that would leave us with $1000 for the costs of running the
monthly costs for a year + ~$150 for smaller stuff like hosting. NPOC is
paying less than $80 for a year of hosting at the moment.

-Raoul

On 14 July 2018 at 03:06, farzaneh badii via NCSG-EC <ncsg-ec at lists.ncsg.is>
wrote:

> Hi all,
>
> I have two Quotation for CIVICRM System.
>
> Would be good to learn from our mistakes, so here is what I think we
> should do:
> Do not go for a service that we pay thousands of dollars upfront to do
> service.
>
> Do not do hourly rates but have an extensive SLA that includes everything.
>
>
> I will share with you the quotation off-list because the companies do not
> want to share it on the list.
>
> I contacted several companies, having found their contact details at this
> website: https://civicrm.org/service-providers
>
> I chose two companies which I will send their full proposals off list.
>
> I chose these companies because they responded very promptly and
> their understanding of our mission and organization was good.
>
> One company took much time to discuss various issues with CIVICRM and told
> us how it can help. It also came up with various packages to see if they
> can fit our budget.
>
> The other company was also good, they also provide one off trainings which
> I have enrolled Maryam to attend if she can (expense went out of pocket, I
> might later on claim it or just leave it be. It was not much.
>
> Note that one company has provided quotations for some development aspects
> as well, that is why it is more expensive. Also the SLAs of the companies
> and the services that they provide are not similar. The one that is more
> expensive provides more services.
>
>
> Note that ICANN might not allow Maryam to help us with managing CIVICRM at
> some point in the future (still under discussion). If that happens then we
> definitely need a lot of technical help and deepest and support to be able
> to maintain the system ourselves without taking too much of our time.
>
> All in all I believe we should go with the company that is providing more
> services with its SLA on monthly basis, doesn't have a limit on the number
> of people that can access the backend  and they told me that they might be
> able to solve many of our problems with the system through their incident
> response which we get five of (did not promise but might be possible) per
> month. We can get their service for 6 months, resolve as many issues as
> possible and then see if we want to carry on with them or if the system is
> stable and it's all good and we only need some technical support by the end
> of 6 months we can move to cheaper options.
>
> They don't have an annual subscription and we can cancel SLA anytime after
> 6 months which is a plus.
>
>
> Since we already paying for hosting then we won't need hosting. The less
> expensive Company will oblige us to migrate to their hosting environment.
> This might be a solution later on because the managed service is really
> needed. We already paid around 560 Euros for our hosting so for now we
> won't move.
>
> *Here is the price: for company A*:
> - discovery and onboarding phase: 2250 USD
>
> - Monthly support with SLA: 577USD a month (does everything)
>
> - tackling membership issues, developing a good interface for membership
> approval: Estimate of  6,750 USD
>
> *Company B:*
>
> - Onboarding phase= 2640 USD
>
> - Monthly subscription = 480 USD (including Drupal maintenance, only 2
> people can access 40 dollars additionally if not possible)
>
>
>
> Best
>
> Farzaneh
>
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