[Ncsg-discuss] OBSERVATION: Possible error in the "502 Get to Know the GNSO" course content on the ICANN learn portal

[Judith Hellerstein]

Hi *Kenechukwu Okekenta,*

*Thanks so much for this helpful Information.  I believe Ergys Ramaj is the best 
person to resolve this issue as ICANN Learn falls under his Portfolio.  I have 
cc'd him in this email so let's hope he can fix these important accessibility 
issues for us*

*Best,*

*Judith Hellerstein
*

_________________________________________________________________________
Judith Hellerstein, Founder & CEO
Hellerstein & Associates
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Opening Telecom & Technology Opportunities Worldwide

On 7/6/26 8:53 PM, Kenechukwu Okekenta wrote:
> To concerned quarters:
>
> I write to bring your attention to what I believe may have been an oversight 
> or an error of some sort, which I came across while navigating the above-named 
> course on the ICANN learn portal.
>
> I believe tooltips on webpages, especially those associated with image 
> elements, stem mostly from *Alternate Texts (Alt texts)*, which are efforts to 
> ensure that a website complies with Accessibility Standards, to enhance access 
> to screen readers for visually impaired users and individuals with low vision.
>
> Other reasons that they are employed include;
>
>   * Enhancing search engine reachability,
>   * Providing context, and at other times,
>   * To have it display when the actual image cannot display due to poor network.
>
> Hence, they are important aspects of creating modern, accessible and inclusive 
> websites.
>
> In the last module of the above-named course titled, "*How to keep up to date 
> with the GNSO*", under the penultimate section titled, "*Newsletters and 
> Social Media*", there is an image map showing acronyms representing the 4 
> regions for which ICANN publishes regional Newsletters.
> These regions/acronyms are:
>
>   * NA for (North America)
>   * EMEA for (Europe, Middle East, and Africa)
>   * LAC for (Latin America and the Caribbean)
>   * APAC for (Asia Pacific)
>
> I believe that the accompanying "*Alt text*" should also reflect the content 
> of the image in order to properly inform users who rely on Assistive 
> technologies such as screen readers.
>
> However, when I pause on a part of that image, the tooltip or "*Alt Text" 
> *that appears erroneously includes *Asia* twice (in 2 regions) - one in the 
> *APAC* region and the other in the *EMEA* region, which contrary to what the 
> image itself displays, completely removes *Africa* from the picture - as one 
> of the continents included and which should be in the *EMEA* region.
>
> This means that while users with normal vision view the image, to learn that 
> *Africa* is one of the continents in the *EMEA* region and one for whom ICANN 
> publishes a regional Newsletter, users with poor vision or visually impaired 
> users, would see something entirely different. They would erroneously learn 
> instead that *Africa* is not included in *(EMEA)* and not among the regions 
> for whom *ICANN* publishes Newsletters and would surprisingly, albeit 
> erroneously as well, learn that while *Asia* is in the *APAC* region, it is 
> also in the *EMEA* region.
>
> This is important because if we are to continue to promote accessibility and 
> the development of modern websites and apps which must accommodate website 
> users who rely on assistive technologies, then "*Alt texts*" must *correctly 
> *reflect the content/images they represent, in order to avoid misinforming or 
> confusing a section of the user community.
>
> Screenshots of the Image-displayed info, image showing the 4 regions and that 
> of the "*Alt Text*" along with the map image are attached below.
>
> Thank you for your attention.
>
> Best regards.
>
>
> *Engr. Kenechukwu Okekenta fNSIG*
> *IT **Project Coordinator, **Support Specialist, **Security Analyst,* *CDPO 
> and Educator*
> *LinkedIn <http://linkedin.com/in/kenechukwu-okekenta>
> *
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