[Ncsg-discuss] [Ext] Re: OBSERVATION: Possible error in the "502 Get to Know the GNSO" course content on the ICANN learn portal

[Kenechukwu Okekenta]

Hello Ergys, Judith, all

Thank you for the response.
Looking forward to feedback on the issue..

Regards.



*Engr. Kenechukwu Okekenta fNSIG*
*IT **Project Coordinator, **Support Specialist, **Security Analyst,* *CDPO
and Educator*

*LinkedIn <http://linkedin.com/in/kenechukwu-okekenta>*


On Wed, Jul 8, 2026 at 3:20 AM Ergys Ramaj <ergys.ramaj at icann.org> wrote:

> Hi Judith, all,
>
> Thank you for bringing this to our attention.
>
> We will review the issues raised and get back to you with a response as
> soon as possible.
>
> Best,
> Ergys
>
>
>
> *From: *Judith Hellerstein <judith at jhellerstein.com>
> *Organization: *Hellerstein & Associates
> *Reply-To: *"judith at jhellerstein.com" <judith at jhellerstein.com>
> *Date: *Monday, July 6, 2026 at 9:12 PM
> *To: *Kenechukwu Okekenta <kavtech1 at GMAIL.COM>, "
> NCSG-DISCUSS at LISTSERV.SYR.EDU" <NCSG-DISCUSS at LISTSERV.SYR.EDU>, Ergys
> Ramaj <ergys.ramaj at icann.org>
> *Subject: *[Ext] Re: OBSERVATION: Possible error in the "502 Get to Know
> the GNSO" course content on the ICANN learn portal
>
>
>
> Hi *Kenechukwu Okekenta,*
>
> *Thanks so much for this helpful Information.  I believe Ergys Ramaj is
> the best person to resolve this issue as ICANN Learn falls under his
> Portfolio.  I have cc'd him in this email so let's hope he can fix these
> important accessibility issues for us*
>
> *Best,*
>
> *Judith Hellerstein *
>
> _________________________________________________________________________
>
> Judith Hellerstein, Founder & CEO
>
> Hellerstein & Associates
>
> 3001 Veazey Terrace NW, Washington DC 20008
>
> Phone: (202) 362-5139  Skype ID: judithhellerstein
>
> Mobile/Whats app: +1202-333-6517
>
> E-mail: Judith at jhellerstein.com   Website: www.jhellerstein.com [jhellerstein.com] <https://urldefense.com/v3/__http:/www.jhellerstein.com__;!!PtGJab4!6JDiivaaaCjhu_m0SPk46cL2gwPATBKhjRRMK-G0Fv5s0mebOs73G_BHXGeuz0z5LX5adRr8YF0hewxBjx_Fc8kNRnk$>
>
> Linked In: www.linkedin.com/in/jhellerstein/ [linkedin.com] <https://urldefense.com/v3/__http:/www.linkedin.com/in/jhellerstein/__;!!PtGJab4!6JDiivaaaCjhu_m0SPk46cL2gwPATBKhjRRMK-G0Fv5s0mebOs73G_BHXGeuz0z5LX5adRr8YF0hewxBjx_FQMCxdn4$>
>
> Opening Telecom & Technology Opportunities Worldwide
>
> On 7/6/26 8:53 PM, Kenechukwu Okekenta wrote:
>
> To concerned quarters:
>
> I write to bring your attention to what I believe may have been an
> oversight or an error of some sort, which I came across while navigating
> the above-named course on the ICANN learn portal.
>
>
>
> I believe tooltips on webpages, especially those associated with image
> elements, stem mostly from *Alternate Texts (Alt texts)*, which are
> efforts to ensure that a website complies with Accessibility Standards, to
> enhance access to screen readers for visually impaired users and
> individuals with low vision.
>
> Other reasons that they are employed include;
>
>    - Enhancing search engine reachability,
>    - Providing context, and at other times,
>    - To have it display when the actual image cannot display due to poor
>    network.
>
> Hence, they are important aspects of creating modern, accessible and
> inclusive websites.
>
>
>
> In the last module of the above-named course titled, "*How to keep up to
> date with the GNSO*", under the penultimate section titled, "*Newsletters
> and Social Media*", there is an image map showing acronyms representing
> the 4 regions for which ICANN publishes regional Newsletters.
> These regions/acronyms are:
>
>    - NA for (North America)
>    - EMEA for (Europe, Middle East, and Africa)
>    - LAC for (Latin America and the Caribbean)
>    - APAC for (Asia Pacific)
>
> I believe that the accompanying "*Alt text*" should also reflect the
> content of the image in order to properly inform users who rely on
> Assistive technologies such as screen readers.
>
>
>
> However, when I pause on a part of that image, the tooltip or "*Alt
> Text" *that appears erroneously includes *Asia* twice (in 2 regions) -
> one in the *APAC* region and the other in the *EMEA* region, which
> contrary to what the image itself displays, completely removes *Africa*
> from the picture - as one of the continents included and which should be in
> the *EMEA* region.
>
> This means that while users with normal vision view the image, to learn
> that *Africa* is one of the continents in the *EMEA* region and one for
> whom ICANN publishes a regional Newsletter, users with poor vision or
> visually impaired users, would see something entirely different. They would
> erroneously learn instead that *Africa* is not included in *(EMEA)* and
> not among the regions for whom *ICANN* publishes Newsletters and would
> surprisingly, albeit erroneously as well, learn that while *Asia* is in
> the *APAC* region, it is also in the *EMEA* region.
>
> This is important because if we are to continue to promote accessibility
> and the development of modern websites and apps which must accommodate
> website users who rely on assistive technologies, then "*Alt texts*" must *correctly
> *reflect the content/images they represent, in order to avoid
> misinforming or confusing a section of the user community.
>
> Screenshots of the Image-displayed info, image showing the 4 regions and
> that of the "*Alt Text*" along with the map image are attached below.
>
> Thank you for your attention.
>
> Best regards.
>
>
>
> *Engr. Kenechukwu Okekenta fNSIG*
>
> *IT Project Coordinator, Support Specialist, **Security Analyst,* *CDPO
> and Educator*
>
> *LinkedIn [linkedin.com]
> <https://urldefense.com/v3/__http:/linkedin.com/in/kenechukwu-okekenta__;!!PtGJab4!6JDiivaaaCjhu_m0SPk46cL2gwPATBKhjRRMK-G0Fv5s0mebOs73G_BHXGeuz0z5LX5adRr8YF0hewxBjx_FxXVDR8A$>*
>
>
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