<div dir="ltr"><div>Hello Ergys, Judith, all<br><br>Thank you for the response.<br>Looking forward to feedback on the issue..<br><br>Regards.<br><br><br><br clear="all"></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div style="font-size:12.8px"><b><span style="color:rgb(39,78,19)">Engr. Kenechukwu Okekenta fNSIG</span></b><br></div><div style="font-size:12.8px"><b>IT </b><b style="font-size:12.8px">Project Coordinator, </b><b style="font-size:12.8px">Support Specialist, </b><span style="font-size:small"><b>Security Analyst,</b> </span><b style="font-size:12.8px">CDPO and Educator</b></div><div style="font-size:12.8px"><b><a href="http://linkedin.com/in/kenechukwu-okekenta" target="_blank">LinkedIn</a><br></b></div></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Wed, Jul 8, 2026 at 3:20 AM Ergys Ramaj <<a href="mailto:ergys.ramaj@icann.org">ergys.ramaj@icann.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg6292292294784407600">
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<p class="MsoNormal"><span style="font-family:Aptos,sans-serif">Hi Judith, all,
<br>
<br>
Thank you for bringing this to our attention. <br>
<br>
We will review the issues raised and get back to you with a response as soon as possible.
<br>
<br>
Best, <br>
Ergys <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Aptos,sans-serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:12pt;color:black">From: </span></b><span style="font-size:12pt;color:black">Judith Hellerstein <<a href="mailto:judith@jhellerstein.com" target="_blank">judith@jhellerstein.com</a>><br>
<b>Organization: </b>Hellerstein & Associates<br>
<b>Reply-To: </b>"<a href="mailto:judith@jhellerstein.com" target="_blank">judith@jhellerstein.com</a>" <<a href="mailto:judith@jhellerstein.com" target="_blank">judith@jhellerstein.com</a>><br>
<b>Date: </b>Monday, July 6, 2026 at 9:12 PM<br>
<b>To: </b>Kenechukwu Okekenta <<a href="mailto:kavtech1@GMAIL.COM" target="_blank">kavtech1@GMAIL.COM</a>>, "<a href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU" target="_blank">NCSG-DISCUSS@LISTSERV.SYR.EDU</a>" <<a href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU" target="_blank">NCSG-DISCUSS@LISTSERV.SYR.EDU</a>>, Ergys Ramaj <<a href="mailto:ergys.ramaj@icann.org" target="_blank">ergys.ramaj@icann.org</a>><br>
<b>Subject: </b>[Ext] Re: OBSERVATION: Possible error in the "502 Get to Know the GNSO" course content on the ICANN learn portal<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p>Hi <b><span style="color:rgb(39,78,19)">Kenechukwu Okekenta,</span></b><u></u><u></u></p>
<p><b><span style="color:rgb(39,78,19)">Thanks so much for this helpful Information. I believe Ergys Ramaj is the best person to resolve this issue as ICANN Learn falls under his Portfolio. I have cc'd him in this email so let's hope he can fix these important
accessibility issues for us</span></b><u></u><u></u></p>
<p><b><span style="color:rgb(39,78,19)">Best,</span></b><u></u><u></u></p>
<p><b><span style="color:rgb(39,78,19)">Judith Hellerstein </span></b><u></u><u></u></p>
<pre>_________________________________________________________________________<u></u><u></u></pre>
<pre>Judith Hellerstein, Founder & CEO<u></u><u></u></pre>
<pre>Hellerstein & Associates<u></u><u></u></pre>
<pre>3001 Veazey Terrace NW, Washington DC 20008<u></u><u></u></pre>
<pre>Phone: (202) 362-5139 Skype ID: judithhellerstein<u></u><u></u></pre>
<pre>Mobile/Whats app: +1202-333-6517<u></u><u></u></pre>
<pre>E-mail: <a href="mailto:Judith@jhellerstein.com" target="_blank">Judith@jhellerstein.com</a> Website: <a href="https://urldefense.com/v3/__http:/www.jhellerstein.com__;!!PtGJab4!6JDiivaaaCjhu_m0SPk46cL2gwPATBKhjRRMK-G0Fv5s0mebOs73G_BHXGeuz0z5LX5adRr8YF0hewxBjx_Fc8kNRnk$" target="_blank">www.jhellerstein.com [jhellerstein.com]</a><u></u><u></u></pre>
<pre>Linked In: <a href="https://urldefense.com/v3/__http:/www.linkedin.com/in/jhellerstein/__;!!PtGJab4!6JDiivaaaCjhu_m0SPk46cL2gwPATBKhjRRMK-G0Fv5s0mebOs73G_BHXGeuz0z5LX5adRr8YF0hewxBjx_FQMCxdn4$" target="_blank">www.linkedin.com/in/jhellerstein/ [linkedin.com]</a><u></u><u></u></pre>
<pre>Opening Telecom & Technology Opportunities Worldwide<u></u><u></u></pre>
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<p class="MsoNormal">On 7/6/26 8:53 PM, Kenechukwu Okekenta wrote:<u></u><u></u></p>
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<p class="MsoNormal">To concerned quarters:<br>
<br>
I write to bring your attention to what I believe may have been an oversight or an error of some sort, which I came across while navigating the above-named course on the ICANN learn portal.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I believe tooltips on webpages, especially those associated with image elements, stem mostly from
<b>Alternate Texts (Alt texts)</b>, which are efforts to ensure that a website complies with Accessibility Standards, to enhance access to screen readers for visually impaired users and individuals with low vision.<br>
<br>
Other reasons that they are employed include;<u></u><u></u></p>
<ul type="disc">
<li class="MsoNormal">
Enhancing search engine reachability, <u></u><u></u></li><li class="MsoNormal">
Providing context, and at other times, <u></u><u></u></li><li class="MsoNormal">
To have it display when the actual image cannot display due to poor network. <u></u>
<u></u></li></ul>
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<p class="MsoNormal">Hence, they are important aspects of creating modern, accessible and inclusive websites.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">In the last module of the above-named course titled, "<b>How to keep up to date with the GNSO</b>", under the penultimate section titled, "<b>Newsletters and Social Media</b>", there is an image map showing acronyms representing the 4 regions
for which ICANN publishes regional Newsletters. <br>
These regions/acronyms are:<u></u><u></u></p>
<ul type="disc">
<li class="MsoNormal">
NA for (North America) <u></u><u></u></li><li class="MsoNormal">
EMEA for (Europe, Middle East, and Africa) <u></u><u></u></li><li class="MsoNormal">
LAC for (Latin America and the Caribbean)<u></u><u></u></li><li class="MsoNormal">
APAC for (Asia Pacific) <u></u><u></u></li></ul>
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<p class="MsoNormal">I believe that the accompanying "<b>Alt text</b>" should also reflect the content of the image in order to properly inform users who rely on Assistive technologies such as screen readers.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">However, when I pause on a part of that image, the tooltip or "<b>Alt Text" </b>that appears erroneously includes
<b>Asia</b> twice (in 2 regions) - one in the <b>APAC</b> region and the other in the
<b>EMEA</b> region, which contrary to what the image itself displays, completely removes
<b>Africa</b> from the picture - as one of the continents included and which should be in the
<b>EMEA</b> region. <br>
<br>
This means that while users with normal vision view the image, to learn that <b>Africa</b> is one of the continents in the
<b>EMEA</b> region and one for whom ICANN publishes a regional Newsletter, users with poor vision or visually impaired users, would see something entirely different. They would erroneously learn instead that
<b>Africa</b> is not included in <b>(EMEA)</b> and not among the regions for whom
<b>ICANN</b> publishes Newsletters and would surprisingly, albeit erroneously as well, learn that while
<b>Asia</b> is in the <b>APAC</b> region, it is also in the <b>EMEA</b> region.<br>
<br>
This is important because if we are to continue to promote accessibility and the development of modern websites and apps which must accommodate website users who rely on assistive technologies, then "<b>Alt texts</b>" must
<b>correctly </b>reflect the content/images they represent, in order to avoid misinforming or confusing a section of the user community.<br>
<br>
Screenshots of the Image-displayed info, image showing the 4 regions and that of the "<b>Alt Text</b>" along with the map image are attached below.<br>
<br>
Thank you for your attention.<br>
<br>
Best regards.<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:9.5pt;color:rgb(39,78,19)">Engr. Kenechukwu Okekenta fNSIG</span></b><span style="font-size:9.5pt"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.5pt">IT Project Coordinator, Support Specialist, </span></b><b><span style="font-size:12pt">Security Analyst,</span></b><span style="font-size:12pt">
</span><b><span style="font-size:9.5pt">CDPO and Educator</span></b><span style="font-size:9.5pt"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.5pt"><a href="https://urldefense.com/v3/__http:/linkedin.com/in/kenechukwu-okekenta__;!!PtGJab4!6JDiivaaaCjhu_m0SPk46cL2gwPATBKhjRRMK-G0Fv5s0mebOs73G_BHXGeuz0z5LX5adRr8YF0hewxBjx_FxXVDR8A$" target="_blank">LinkedIn
[linkedin.com]</a></span></b><span style="font-size:9.5pt"><u></u><u></u></span></p>
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