[NCSG-FC] [Action need] Final report on CIVICRM/your membership management interface

Stephanie Perrin stephanie.perrin at mail.utoronto.ca
Tue Dec 18 20:18:28 EET 2018

Thanks so much for all your work on this Farzi.  I am happy to take on the task of paying for this and getting reimbursed.  I have no clue about what is a better solution, so I am perfectly happy to follow your recommendations until someone presents me with a better plan.

I am also prepared to open a trust account for NCSG in my local village, with the Royal Bank of Canada, a very well-known and reliable Canadian Bank.  It would be handy if there were another Canadian who could be a co-signator in case I fall over dead some day.  I could ask a fellow Canadian member if they would like to take this on.

I would suggest we discuss this at your next Finance Committee meeting, to see if there are any objections.

Once of the reasons that things just continue on is that somebody has to do all this work.  It comes down to individuals just doing it.  Given the small attendance and lack of input at the recent policy committee meeting, I am not optimistic about folks rolling up their sleeves and helping to shoulder the burdens, but I will be delighted to be proven wrong .  In the meantime, many many thanks Farzi.  I will indeed be calling on you.

cheers Steph

On 2018-12-18 08:21, farzaneh badii wrote:
Very true Remmy. But It’s tiring to tell people who have been working hard what they should have done. I  tried to maintain the system and help Stephanie with it. But since this FC is dysfunctional and could not create a bank account (I told you about this three months ago) and was even interfering with the affairs despite my goodwill, I decided it’s time for me to move on. I have given all the updates, and Stephanie can reach out whenever I have told her I am at her disposal. It’s Easy to blame, not easy to do.

On Tue, Dec 18, 2018 at 8:02 AM Remmy Nweke <remmyn at gmail.com<mailto:remmyn at gmail.com>> wrote:
Thanks Thato
I have been following and of concern is the fact this had been running for years from individual purse.
Farzaneh, thanks for taking this upon you, although the migration of this responsibility should have formed part of handover note to @Stephanie.
However, can we and NCSG chair specifically reach out to constituencies to know if they can be of help in payment of the current subscription while we try to sort things out or seek alternatives including what iCANN.org can offer to assist.
Best regards

On Tue, 18 Dec 2018, 9:29 a.m. Thato Mfikwe <thatomfikwe at gmail.com<mailto:thatomfikwe at gmail.com> wrote:
Hi all,

Iido support Raphael in being the technical focal point hoping there is no objection.

I will comment on other issues later after giing through respective material but the financial situation of NCSG needs to improve, members cant  continue to use their personal finances to sustain activities.

The FC needs to start considering submitting its own ABRs and/or provide advice to C's not sure if this has been done before.

Farzi, taking into consideration deadlines and all, I hope you will be able to join us in our next meeting, 4 Jan 2019 so that you can elaborate on CIVICRM, thanks.

Thato Mfikwe.

On Monday, December 17, 2018, Raphaël Beauregard-Lacroix <rbeauregardlacroix at gmail.com<mailto:rbeauregardlacroix at gmail.com>> wrote:
Hi Farzaneh,

Thank you for the action points. I think from the FC's perspective there has probably been a lot of information on that regard, which may need to be digested. I will try to wrap my head around it over Christmas break (that is starting 21st for me...) and report further as needed. In that sense I would accept to be the technical focal point.

As said in a separate email though, my financial situation does not allow me to be financially in charge of that side of things. I understand that you have been before and have been refunded, and that is certainly a very kind gesture on your part, but at the same time I may understand that in the current rather restricted membership of our FC, there is no one who want/can take that responsibility.

Stephanie I do think that you read us through the FC mailing list anyway, but I copy you here just in case; are there alternative solutions to individual volunteers cashing out and getting a refund after? It is a rather suboptimal arrangement and while it can work when we have people who are willing and able to do so, I think it is reasonable to assume that no one would want to, and I don't think it is the task of ICANN community members to do that kind of thing, generally speaking.

So for your fourth action point Farzaneh I do not have a ready-made solution unfortunately...


On Sun, Dec 16, 2018 at 6:21 PM farzaneh badii <farzaneh.badii at gmail.com<mailto:farzaneh.badii at gmail.com>> wrote:
Final Report on CIVICRM from Former NCSG Chair :

Dear all,

I have been involved with fixing CIVICRM our membership management system. I am stepping down as the person in charge, effective today, but open to questions about how to by your future technical contact point. But I have popilated the CIVI folder with all the required info.

We hired a company to do a discovery process and develop and fix issues. You (I don't know, either EC or FC) need to immediately think about a focal point because I will not be the focal point anymore. Otherwise, your service won't be maintained. NCSG/NCUC NPOC/ membership have their personal, sensitive data in CIVI. You need to have a secure system. So think about it carefully and act quickly.

You can have a financial focal point someone who can pay the monthly fee (quite substantial around 577 USD per month)  and sometimes if you decide on dev blocks they have to pay more and get reimbursed by ICANN. (I have done it before, can't do it anymore)
You also need a technical coordinator, someone who can ask the company to fix issues etc. (Raphael has been super helpful with this regard, so I suggest if he accepts you have Raphael as technical contact point)

All the documents related to the process of making the decision as well as hiring the company are in the Google Drive folder which I have shared with you.

There were many problems with the CIVI when I took over. Some of the most urgent problems have been resolved.
For example, the NCSG EC comments are saved on CIVI, the membership lists are automatically updated, the security measures are in place and updated.

In the CIVICRM folder, you can find all the tasks regarding discovery, Service Level Agreement tasks and monthly reports. I have also uploaded all the reports etc. If you face any problem you can just send an email to the company's special email address and create a ticket.

I recently sent you an email about the current financial situation regarding CIVI. In total, we have 10500 USD (including NCUC allocated a budget of 4000  and NPOC allocated a budget of 4000) remaining. I strongly recommend that:

1. You assign someone as the contact point for carrying out CIVI work and look after reporting problems and talking to others.

2. Approve the purchase of developer's block so that the front end interface work better.

3. Put someone in charge of CIVICRM Google folder to update (should be the focal point)

4. Ask someone (one of the leaders perhaps) to pay the monthly SLA fee if you decide to go with the current service. They then get reimbursed by ICANN. (you need to find that person by 1 Jan otherwise you will not be able to continue the service.

5.Assign a technical focal point in place: recommend Rapahel

Best regards,




Hosting Fees


Discovery Process


Partial month, pro-rated SLA


Development Blocks/More discovery


Monthly SLA - Aug


Monthly SLA - Sept


Monthly SLA - Oct


Monthly SLA - Nov


Monthly SLA - Dec

TOTAL  $6,493.2

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