[NCSG-FC] [Action need] Final report on CIVICRM/your membership management interface

Mon Dec 17 22:00:15 EET 2018

Hi Farzaneh,

Thank you for the action points. I think from the FC's perspective there
has probably been a lot of information on that regard, which may need to be
digested. I will try to wrap my head around it over Christmas break (that
is starting 21st for me...) and report further as needed. In that sense I
would accept to be the technical focal point.

As said in a separate email though, my financial situation does not allow
me to be financially in charge of that side of things. I understand that
you have been before and have been refunded, and that is certainly a very
kind gesture on your part, but at the same time I may understand that in
the current rather restricted membership of our FC, there is no one who
want/can take that responsibility.

Stephanie I do think that you read us through the FC mailing list anyway,
but I copy you here just in case; are there alternative solutions to
individual volunteers cashing out and getting a refund after? It is a
rather suboptimal arrangement and while it can work when we have people who
are willing and able to do so, I think it is reasonable to assume that no
one would want to, and I don't think it is the task of ICANN community
members to do that kind of thing, generally speaking.

So for your fourth action point Farzaneh I do not have a ready-made
solution unfortunately...

Best,

On Sun, Dec 16, 2018 at 6:21 PM farzaneh badii <farzaneh.badii at gmail.com>
wrote:

> Final Report on CIVICRM from Former NCSG Chair :
>
> Dear all,
>
> I have been involved with fixing CIVICRM our membership management
> system. I am stepping down as the person in charge, effective today, but
> open to questions about how to by your future technical contact point. But
> I have popilated the CIVI folder with all the required info.
>
> We hired a company to do a discovery process and develop and fix issues.
> You (I don't know, either EC or FC) need to immediately think about a focal
> point because I will not be the focal point anymore. Otherwise, your
> service won't be maintained. NCSG/NCUC NPOC/ membership have their
> personal, sensitive data in CIVI. You need to have a secure system. So
> think about it carefully and act quickly.
>
> You can have a financial focal point someone who can pay the monthly fee
> (quite substantial around 577 USD per month)  and sometimes if you decide
> on dev blocks they have to pay more and get reimbursed by ICANN. (I have
> done it before, can't do it anymore)
> You also need a technical coordinator, someone who can ask the company to
> fix issues etc. (Raphael has been super helpful with this regard, so I
> suggest if he accepts you have Raphael as technical contact point)
>
> All the documents related to the process of making the decision as well as
> hiring the company are in the Google Drive folder which I have shared with
> you.
>
>
> There were many problems with the CIVI when I took over. Some of the most
> urgent problems have been resolved.
> For example, the NCSG EC comments are saved on CIVI, the membership lists
> are automatically updated, the security measures are in place and updated.
>
> In the CIVICRM folder, you can find all the tasks regarding discovery,
> Service Level Agreement tasks and monthly reports. I have also uploaded all
> the reports etc. If you face any problem you can just send an email to the
> company's special email address and create a ticket.
>
> I recently sent you an email about the current financial situation
> regarding CIVI. In total, we have 10500 USD (including NCUC allocated a
> budget of 4000  and NPOC allocated a budget of 4000) remaining. I strongly
> recommend that:
>
> 1. You assign someone as the contact point for carrying out CIVI work and
> look after reporting problems and talking to others.
>
> 2. Approve the purchase of developer's block so that the front end
> interface work better.
>
> 3. Put someone in charge of CIVICRM Google folder to update (should be the
> focal point)
>
> *4. Ask someone (one of the leaders perhaps) to pay the monthly SLA fee if
> you decide to go with the current service. They then get reimbursed by
> ICANN. (you need to find that person by 1 Jan otherwise you will not be
> able to continue the service. *
>
> 5.Assign a technical focal point in place: recommend Rapahel
>
>
>
>
> Best regards,
>
> Farzaneh
>
>
>
>
>
> ***
>
>
>
> $670.76
>
> Hosting Fees
>
> $2,250.00
>
> Discovery Process
>
> $168.50
>
> Partial month, pro-rated SLA
>
> $2,250.00
>
> Development Blocks/More discovery
>
> $577.00
>
> Monthly SLA - Aug
>
> $577.00
>
> Monthly SLA - Sept
>
> $577.00
>
> Monthly SLA - Oct
>
> $577.00
>
> Monthly SLA - Nov
>
> $577.00
>
> Monthly SLA - Dec
>
> TOTAL  $6,493.2
>
>
>
>
>
> Farzaneh
> _______________________________________________
> NCSG-FC mailing list
> NCSG-FC at lists.ncsg.is
> https://lists.ncsg.is/mailman/listinfo/ncsg-fc
>
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