[NCSG-FC] [Action need] Final report on CIVICRM/your membership management interface

[farzaneh badii]

Final Report on CIVICRM from Former NCSG Chair :

Dear all,

I have been involved with fixing CIVICRM our membership management
system. I am stepping down as the person in charge, effective today, but
open to questions about how to by your future technical contact point. But
I have popilated the CIVI folder with all the required info.

We hired a company to do a discovery process and develop and fix issues.
You (I don't know, either EC or FC) need to immediately think about a focal
point because I will not be the focal point anymore. Otherwise, your
service won't be maintained. NCSG/NCUC NPOC/ membership have their
personal, sensitive data in CIVI. You need to have a secure system. So
think about it carefully and act quickly.

You can have a financial focal point someone who can pay the monthly fee
(quite substantial around 577 USD per month)  and sometimes if you decide
on dev blocks they have to pay more and get reimbursed by ICANN. (I have
done it before, can't do it anymore)
You also need a technical coordinator, someone who can ask the company to
fix issues etc. (Raphael has been super helpful with this regard, so I
suggest if he accepts you have Raphael as technical contact point)

All the documents related to the process of making the decision as well as
hiring the company are in the Google Drive folder which I have shared with
you.


There were many problems with the CIVI when I took over. Some of the most
urgent problems have been resolved.
For example, the NCSG EC comments are saved on CIVI, the membership lists
are automatically updated, the security measures are in place and updated.

In the CIVICRM folder, you can find all the tasks regarding discovery,
Service Level Agreement tasks and monthly reports. I have also uploaded all
the reports etc. If you face any problem you can just send an email to the
company's special email address and create a ticket.

I recently sent you an email about the current financial situation
regarding CIVI. In total, we have 10500 USD (including NCUC allocated a
budget of 4000  and NPOC allocated a budget of 4000) remaining. I strongly
recommend that:

1. You assign someone as the contact point for carrying out CIVI work and
look after reporting problems and talking to others.

2. Approve the purchase of developer's block so that the front end
interface work better.

3. Put someone in charge of CIVICRM Google folder to update (should be the
focal point)

*4. Ask someone (one of the leaders perhaps) to pay the monthly SLA fee if
you decide to go with the current service. They then get reimbursed by
ICANN. (you need to find that person by 1 Jan otherwise you will not be
able to continue the service. *

5.Assign a technical focal point in place: recommend Rapahel




Best regards,

Farzaneh





***



$670.76

Hosting Fees

$2,250.00

Discovery Process

$168.50

Partial month, pro-rated SLA

$2,250.00

Development Blocks/More discovery

$577.00

Monthly SLA - Aug

$577.00

Monthly SLA - Sept

$577.00

Monthly SLA - Oct

$577.00

Monthly SLA - Nov

$577.00

Monthly SLA - Dec

TOTAL  $6,493.2





Farzaneh
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