[NCSG-EC] Feb update on CIVI issues and our relation with Wapix

[farzaneh badii]

:) Past decision if wrong must be acknowledged and corrected. I just wanted
to say in the beginning there was not this problem so lets see if there
will be improvement.

Lets give them some time, (I sent them another email about the tickets) and
see what will happen. If it does not improve we should certainly consider
moving to another provider, we have more experience with what we want now
and hopefully, it will not cost us too much volunteer time.



Farzaneh


On Mon, Feb 4, 2019 at 9:55 PM Raphaël Beauregard-Lacroix <
rbeauregardlacroix at gmail.com> wrote:

> Thanks for your email, and I did not mean to question earlier decisions!
> In any case changing provider has its own costs too...
>
>
> On Mon, Feb 4, 2019 at 7:45 PM farzaneh badii <farzaneh.badii at gmail.com>
> wrote:
>
>> Hi Raphaël,
>>
>> The company we worked with worked really well until around October. The
>> problems were resolved quickly. when they gave us their proposal, it was
>> too much for us to afford so I put a halt, on the whole, revamp of the
>> system. But we still could use the system. From October on, we have been
>> having trouble to resolve the tickets.
>>
>> I am going to send them an email informing them of the issues again. The
>> problem is that CIVI management costs are high. This happened during Tapani
>> as well, despite the high costs service was not great. But there are other
>> companies that are cheaper and you can have customized service. I agree
>> that the service we are getting now is not worth the cost so we should
>> reconsider if the situation does not improve.
>>
>>
>> Farzaneh
>>
>>
>> On Mon, Feb 4, 2019 at 7:31 PM Raphaël Beauregard-Lacroix <
>> rbeauregardlacroix at gmail.com> wrote:
>>
>>> Dear all,
>>>
>>> Some of you may be in the loop, and some of you may not be.
>>>
>>> Some of us from the EC, along with the help of Farzaneh, have been
>>> trying to get Wapix to solve the various major and outstanding issues
>>> regarding the membership management software, CIVI, and the front end we
>>> use in order to evaluate member applications and accept or reject them.
>>> These issues have prevented us from accepting new members.
>>>
>>> I know there has been concerns over what we are paying them. Now that I
>>> see the level of service, I also agree that what we pay is too much, but
>>> for now the focus has been to get the machine to work - at least minimally
>>> so, so that we can accept new members.
>>>
>>> Once this is done, and once we can consider the overall service we have
>>> gotten since January, I will have a more thorough look at the contract we
>>> have with them, and I will eventually try discuss of certain arrangements,
>>> so that what we pay reflects the actual quality of the service.
>>>
>>> Have a nice evening,
>>>
>>>
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