[NCSG-EC] Feb update on CIVI issues and our relation with Wapix

[Raphaël Beauregard-Lacroix]

Thanks for your email, and I did not mean to question earlier decisions! In
any case changing provider has its own costs too...


On Mon, Feb 4, 2019 at 7:45 PM farzaneh badii <farzaneh.badii at gmail.com>
wrote:

> Hi Raphaël,
>
> The company we worked with worked really well until around October. The
> problems were resolved quickly. when they gave us their proposal, it was
> too much for us to afford so I put a halt, on the whole, revamp of the
> system. But we still could use the system. From October on, we have been
> having trouble to resolve the tickets.
>
> I am going to send them an email informing them of the issues again. The
> problem is that CIVI management costs are high. This happened during Tapani
> as well, despite the high costs service was not great. But there are other
> companies that are cheaper and you can have customized service. I agree
> that the service we are getting now is not worth the cost so we should
> reconsider if the situation does not improve.
>
>
> Farzaneh
>
>
> On Mon, Feb 4, 2019 at 7:31 PM Raphaël Beauregard-Lacroix <
> rbeauregardlacroix at gmail.com> wrote:
>
>> Dear all,
>>
>> Some of you may be in the loop, and some of you may not be.
>>
>> Some of us from the EC, along with the help of Farzaneh, have been trying
>> to get Wapix to solve the various major and outstanding issues regarding
>> the membership management software, CIVI, and the front end we use in order
>> to evaluate member applications and accept or reject them. These issues
>> have prevented us from accepting new members.
>>
>> I know there has been concerns over what we are paying them. Now that I
>> see the level of service, I also agree that what we pay is too much, but
>> for now the focus has been to get the machine to work - at least minimally
>> so, so that we can accept new members.
>>
>> Once this is done, and once we can consider the overall service we have
>> gotten since January, I will have a more thorough look at the contract we
>> have with them, and I will eventually try discuss of certain arrangements,
>> so that what we pay reflects the actual quality of the service.
>>
>> Have a nice evening,
>>
>>
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