[NCSG-EC] Call Monday or Tuesday?

[Josh Porter]

Hi, Raphael,
Good morning! Some great questions here. I'll offer a few responses and then we
can discuss in more detail at the meeting.
1) This fee is an access fee. It is the cost associated with us not being able
to use our normal systems because your site is hosted by someone else.
Unfortunately (for us), when your last contract was written someone made a
mistake and charged you the wrong amount. So far we have simply been eating this
cost, but it is time to get it corrected.2) The email sending framework is an
email sending service that offers superior handling of email particularly for
large mailings. However, since you never used it, we assumed you are fine with
your current mailing settings and have removed it from the proposal.3) 10 hour
development blocks are selling for $950 each until the end of the year. Starting
January 1, 2019, the cost for a 10 hour development block will increase to $1050
due to increasing labor costs.
4) Yes, many types of exports are possible from CiviCRM. However, there are
limitations on how much can be exported at once mostly based on your site's
capacity to handle the load. We can look at how this works on our call.5) We
take your site security seriously and are currently rolling out CiviCRM security
upgrades to our client sites including yours. Several things guide how this
process works.
a) Critical server upgrades are applied automatically with two caveats. If you
site cannot support the upgrade or if the upgrade ends up breaking your site, we
will reach out to you for guidance on how you wish to proceed. (These two
situations often require development work charged against a development block.)
Otherwise, we will inform you when testing is complete and the timing for when
upgrades will be applied to your live site. The automatic application of
critical security updates is covered under your normal SLA.b) Non-critical
updates can be applied on request or automatically if you so desire. These will
use up 1 or more of your monthly support incidents depending on what upgrades
are requested. Otherwise there is no additional cost unless these upgrades end
up breaking your site. If that happens, the fixes required can be handled either
under your new Tier 2 hours or under a development block.
Hope this clarifies a few things. Looking forward to chatting more soon!
Sincerely,Joshua PorterManaging Director
Wanna Pixel, Inc.9888 W Belleview Ave #5043,Denver, CO 80123 UShttps://wapix.co/







On Mon, Nov 25, 2019 3:33 PM, Raphael Beauregard-Lacroix 
rbeauregardlacroix at gmail.com  wrote:
Hi Josh,

Please find below a summary of the few points for discussion for the meeting
today:
•	Why has hosting doubled in price for the coming year? We were satisfied with
the hosting service in general and would like to keep it at the previous price.
•	We have been paying for the SMTP Email Framework option for the past year;
this was not suggested for next year. We are not clear on what this option does,
and did we end up “using” it at all? 
•	Optional rider you suggested is priced at 87.50/m, so 1050/y, while your
previous email suggested the price would be in the 900/y range? 

More of a technical question: It is my understanding (from the documentation)
that it is possible to export all contact information (including relationships,
etc.) in the form of a CSV file from the UI using the search function. Is it
so?
And finally it seems that CIVI itself is due for an update. We’d like to make
sure this kind of update is included in the monthly SLA and more generally.
which are the updates that you do and those that require dev time (we know PHP
requires dev time as we discussed previously).
Thank you and talk to you later today!

On Thu, Nov 21, 2019 at 10:27 PM Raphael Beauregard-Lacroix <
rbeauregardlacroix at gmail.com> wrote:
Hi Josh,
Let's do Monday 12 noon MST. That would also allow my colleagues from Europe to
join in if they want to.
I'll send you a short agenda on Sunday.
Have a nice evening,
On Thu, Nov 21, 2019 at 9:30 PM Josh Porter <josh at wapix.co> wrote:
Hi, Raphael,
Sure, we can schedule a meeting. I am currently open Monday and Tuesday
afternoons from 12:00 PM to 4:00 PM MST. Let me know what works for you.
All the best!
Sincerely,Joshua PorterManaging Director
Wanna Pixel, Inc.9888 W Belleview Ave #5043,Denver, CO 80123 UShttps://wapix.co/







On Thu, Nov 21, 2019 5:37 PM, Raphael Beauregard-Lacroix 
rbeauregardlacroix at gmail.com  wrote:
Hi Josh,

What are your availabilities for these two days? As mentioned we have a few
questions on the optional and mandatory subscriptions for the SLA plans,
especially how these map on what we were previously paying for. There might be a
few additional matters, depending on feedback I get from our group and who else
would join. I do not expect it would take over an hour, however.
Have a nice day,
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ncsg.is/pipermail/ncsg-ec/attachments/20191125/d7dc7124/attachment.htm>