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<![endif]--> <table class="container" lang="container" dir="ltr" border="0" cellpadding="0" cellspacing="0" valign="top" style="width:100%"> <tr> <td valign="top" class="message-wrapper" style="color:#222;font-family:arial,sans-serif"> <!--[if mso]><table border="0" cellpadding="0" cellspacing="0" valign="top" style="border-collapse:separate;"><tr><td valign="top"><![endif]--> <div dir="ltr">Hi, Raphael,<div><br></div><div>Good morning! Some great questions here. I'll offer a few responses and then we can discuss in more detail at the meeting.</div><div><br></div><div>1) This fee is an access fee. It is the cost associated with us not being able to use our normal systems because your site is hosted by someone else. Unfortunately (for us), when your last contract was written someone made a mistake and charged you the wrong amount. So far we have simply been eating this cost, but it is time to get it corrected.</div><div>2) The email sending framework is an email sending service that offers superior handling of email <span zeum4c6="1574704097327" data-ddnwab="1574704097327" class="ng" data-wpkgv="true">particularly</span> for large mailings. However, since you never used it, we assumed you are fine with your current mailing settings and have removed it from the proposal.</div><div>3) 10 hour development blocks are selling for $950 each until the end of the year. Starting January 1, 2019, the cost for a 10 hour development block will increase to $1050 due to increasing labor costs.</div><div><br></div><div>4) Yes, many types of exports are possible from CiviCRM. However, there are limitations on how much can be exported at once mostly based on your site's capacity to handle the load. We can look at how this works on our call.</div><div>5) We take your site security seriously and are currently rolling out CiviCRM security upgrades to our client sites including yours. Several things guide how this process works. </div><div><br></div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div>a) Critical server upgrades are applied automatically with two caveats. If you site cannot support the upgrade or if the upgrade ends up breaking your site, we will reach out to you for guidance on how you wish to proceed. (These two situations often require development work charged against a development block.) Otherwise, we will inform you when testing is complete and the timing for when upgrades will be applied to your live site. The automatic application of critical security updates is covered under your normal SLA.</div></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div>b) Non-critical updates can be applied on request or automatically if you so desire. These will use up 1 or more of your monthly support incidents depending on what upgrades are requested. Otherwise there is no additional cost unless these upgrades end up breaking your site. If that happens, the fixes required can be handled either under your new Tier 2 hours or under a development block.</div></blockquote><div><br></div><div>Hope this clarifies a few things. Looking forward to chatting more soon!</div><div><br clear="all"><div class="mixmax-signature" data-from-addr=""><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><div style="font-size:12.8px;font-family:Arial,sans-serif"><font face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif" style="border-bottom:none;background-image:none">Sincerely,</font></div><div style="font-size:12.8px;font-family:Arial,sans-serif"><font face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif" style="border-bottom:none;background-image:none">Joshua Porter</font></div><div style="font-size:12.8px;font-family:Arial,sans-serif"><font face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif" style="border-bottom:none;background-image:none">Managing Director</font></div><div style="font-size:12.8px;font-family:Arial,sans-serif"><font face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif" style="border-bottom:none;background-image:none"><br></font></div><div style="font-size:12.8px;font-family:Arial,sans-serif"><font face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif" style="border-bottom:none;background-image:none">Wanna Pixel, Inc. </font></div><div style="font-size:small;margin:0px;padding:0px;border:0px;font-family:Arial,sans-serif"><font face="proxima-nova, "Avenir Next", "Segoe UI", Calibri, "Helvetica Neue", Helvetica, Arial, sans-serif" style="border-bottom:none;background-image:none">9888 W Belleview Ave #5043, </font><span style="font-family:proxima-nova,"Avenir Next","Segoe UI",Calibri,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:12.8px">Denver, CO 80123 US </span></div><div><font color="#1155cc" face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:12.8px"><a href="https://wapix.co/" target="_blank">https://wapix.co/</a></span></font><br></div></div><div style="font-size:12.8px"><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div><img align="left" width="0" height="0" style="border:0;width:0px;height:0px" src="https://track.mixmax.com/api/track/v2/uQT680cYkv17TJRTg/i82YugXawF2dAh2cvpmI/Iycp5yZzNmbuMHdzlGbANWZtc2cj5mI/iMURgc0UD5kI?sc=false" alt=""> <!--[if mso]></td></tr></table><![endif]--> </td> </tr> </table> <div> <div> <p data-m-apply-default-font="true"><br></p> <div class="gmail_extra"> <p data-m-apply-default-font="true"><br></p> <div class="gmail_quote"> On Mon, Nov 25, 2019 3:33 PM, Raphael Beauregard-Lacroix <span dir="ltr"> <a href="mailto:rbeauregardlacroix@gmail.com" target="_blank">rbeauregardlacroix@gmail.com</a></span> wrote:<br> <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> <u></u> <div dir="ltr">Hi Josh,<br><div><br></div><div>Please find below a summary of the few points for discussion for the meeting today:</div><div><br></div><div>• Why has hosting doubled in price for the coming year? We were satisfied with the hosting service in general and would like to keep it at the previous price. <br>• We have been paying for the SMTP Email Framework option for the past year; this was not suggested for next year. We are not clear on what this option does, and did we end up “using” it at all? <br>• Optional rider you suggested is priced at 87.50/m, so 1050/y, while your previous email suggested the price would be in the 900/y range? <br><br>More of a technical question: It is my understanding (from the documentation) that it is possible to export all contact information (including relationships, etc.) in the form of a CSV file from the UI using the search function. Is it so? </div><div><br>And finally it seems that CIVI itself is due for an update. We’d like to make sure this kind of update is included in the monthly SLA and more generally. which are the updates that you do and those that require dev time (we know PHP requires dev time as we discussed previously).</div><div><br>Thank you and talk to you later today!<br></div></div><br><div><div dir="ltr">On Thu, Nov 21, 2019 at 10:27 PM Raphael Beauregard-Lacroix <<a href="mailto:rbeauregardlacroix@gmail.com" target="_blank">rbeauregardlacroix@gmail.com</a>> wrote:<br></div><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi Josh,<div><br></div><div>Let's do Monday 12 noon MST. That would also allow my colleagues from Europe to join in if they want to.</div><div><br></div><div>I'll send you a short agenda on Sunday.</div><div><br></div><div>Have a nice evening, </div></div><br><div><div dir="ltr">On Thu, Nov 21, 2019 at 9:30 PM Josh Porter <<a href="mailto:josh@wapix.co" target="_blank">josh@wapix.co</a>> wrote:<br></div><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"> <u></u> <div style="word-break:break-word"> <table style="width:100%" valign="top" cellspacing="0" cellpadding="0" border="0" dir="ltr" lang="container"> <tbody><tr> <td style="color:rgb(34,34,34);font-family:arial,sans-serif" valign="top"> <div dir="ltr">Hi, Raphael,<div><br></div><div>Sure, we can schedule a meeting. I am currently open Monday and Tuesday afternoons from 12:00 PM to 4:00 PM MST. Let me know what works for you.</div><div><br></div><div>All the best!</div><div><br clear="all"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><div style="font-size:12.8px;font-family:Arial,sans-serif"><font style="border-bottom:none;background-image:none" face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif">Sincerely,</font></div><div style="font-size:12.8px;font-family:Arial,sans-serif"><font style="border-bottom:none;background-image:none" face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif">Joshua Porter</font></div><div style="font-size:12.8px;font-family:Arial,sans-serif"><font style="border-bottom:none;background-image:none" face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif">Managing Director</font></div><div style="font-size:12.8px;font-family:Arial,sans-serif"><font style="border-bottom:none;background-image:none" face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif"><br></font></div><div style="font-size:12.8px;font-family:Arial,sans-serif"><font style="border-bottom:none;background-image:none" face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif">Wanna Pixel, Inc. </font></div><div style="font-size:small;margin:0px;padding:0px;border:0px;font-family:Arial,sans-serif"><font style="border-bottom:none;background-image:none" face="proxima-nova, "Avenir Next", "Segoe UI", Calibri, "Helvetica Neue", Helvetica, Arial, sans-serif">9888 W Belleview Ave #5043, </font><span style="font-family:proxima-nova,"Avenir Next","Segoe UI",Calibri,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:12.8px">Denver, CO 80123 US </span></div><div><font face="proxima-nova, Avenir Next, Segoe UI, Calibri, Helvetica Neue, Helvetica, Arial, sans-serif" color="#1155cc"><span style="font-size:12.8px"><a href="https://wapix.co/" target="_blank">https://wapix.co/</a></span></font><br></div></div><div style="font-size:12.8px"><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div><img alt="" src="https://compose.mixmax.com/img/blank.png" style="border:0px;width:0px;height:0px" height="0" width="0" align="left"> </td> </tr> </tbody></table> <div> <div> <p><br></p> <div> <p><br></p> <div> On Thu, Nov 21, 2019 5:37 PM, Raphael Beauregard-Lacroix <span dir="ltr"> <a href="mailto:rbeauregardlacroix@gmail.com" target="_blank">rbeauregardlacroix@gmail.com</a></span> wrote:<br> <blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"> <u></u> <div dir="ltr">Hi Josh, <br><div><br></div><div>What are your availabilities for these two days? As mentioned we have a few questions on the optional and mandatory subscriptions for the SLA plans, especially how these map on what we were previously paying for. There might be a few additional matters, depending on feedback I get from our group and who else would join. I do not expect it would take over an hour, however. </div><div><br></div><div>Have a nice day, </div></div> </blockquote> </div> </div> </div> </div> </div> </blockquote></div> </blockquote></div> </blockquote> </div> </div> </div> </div> </body> </html>