[Info] CSC Findings on PTI Performance November 2018

[Rafik Dammak]

Hi all,

please find below the latest monthly findings on the performance of Public
Technical Identifiers (PTI).

Best Regards,

Rafik

---------- Forwarded message ---------

Dear all,

On behalf of the chair of the CSC (Byron Holland), please find included
following message and the latest CSC report.

Kind regards,

Bart Boswinkel

--------------------------

18 December 2018



Dear Community Members,



As chair of the Customer Standing Committee I am providing you our November
2018 monthly findings on the performance of Public Technical Identifiers
(PTI). I am pleased to inform you the CSC has concluded that PTI’s overall
performance over November 2018 was “Satisfactory” - PTI met the service
level agreement at 98.4%. PTI missed 1 service level and that was
satisfactorily explained and is not considered an indication of a
performance issue. The CSC was informed of no escalations. The related PTI
report to the CSC, listing the individual service level metrics along with
their actual and historical performance, can be found at:
https://www.iana.org/performance/csc-reports.



I am also very pleased to inform you that after extensive discussions and
hard work the CSC approved and adopted both the Process for Amending the
IANA Naming Service Level Agreements and related procedure for Modifying
the Process for Amending the IANA Naming Service Level Agreements. This is
a first critical step in the process to amend the Service Levels change
procedure contained in IANA Naming Function Contract. The documents can be
found on the CSC wikispace: https://community.icann.org/x/TIMWBg



The CSC regular meeting is scheduled at or around the 15th every month, and
the CSC report on the PTI performance is sent out shortly after that
meeting.  If you would like to be informed of upcoming meetings or receive
CSC reports directly, you may want to subscribe to our announce list at
https://mm.icann.org/mailman/listinfo/csc-announce . Any comments on our
reporting to you is welcome.



The CSC became effective October 1, 2016. Background information on the
committee along with transcripts of our meetings and other useful
information can be found at https://www.icann.org/csc .



Kind regards,

Byron Holland

Chair CSC


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