Fwd: IANA Functions Satisfaction Survey Yields Overwhelmingly Positive Results

[Rafik Dammak]

Hi Everyone,

please find below the results of survey about IANA functions, which is a
good opportunity to learn about those functions .

Best Regards,

Rafik

---------- Forwarded message ----------
From: Glen de Saint Géry <Glen at icann.org>
Date: 2014-01-27
Subject: IANA Functions Satisfaction Survey Yields Overwhelmingly Positive
Results
To: "marie-laure Lemineur (mllemineur at gmail.com)" <mllemineur at gmail.com>,
William Drake <william.drake at uzh.ch>, Rafik Dammak <rafik.dammak at gmail.com>
Cc: Leo Vegoda <leo.vegoda at icann.org>, "gnso-secs at icann.org" <
gnso-secs at icann.org>




Dear Marie-Laure, Rafik & Bill,
We have been asked to bring IANA Functions Satisfaction Survey Results to
your attention especially since ICANN will investigate ways to increase
participation in next year's survey.

http://www.icann.org/en/news/announcements/announcement-15jan14-en.htm
IANA Functions Satisfaction Survey Yields Overwhelmingly Positive Results

15 January 2014

*Read the report »
<http://www.iana.org/reports/2013/customer-survey-20131210.pdf>* [PDF, 1.19
MB]

ICANN is reporting extremely high levels of customer satisfaction according
to the results of the 2013 Internet Assigned Numbers Authority (IANA)
Functions Customer Satisfaction Survey.

"We are pleased with the high level of satisfaction reported by our
customers," said Elise Gerich. ICANN's Vice President of IANA and Technical
Operations. "We continue to explore ways to improve the service of
administering the protocol parameter registries, the allocation of Internet
numbers, and changes to the root zone."

The survey, conducted by Ebiquity, investigated seven critical areas of the
IANA functions, including:

   - Documentation quality (100% satisfaction)
   - Process quality (100% satisfaction)
   - Accuracy (99% satisfaction)
   - Courtesy (99% satisfaction)
   - Transparency (95% satisfaction)

Unlike the previous year's survey, the 2013 survey targeted specific
customer groups to better understand how each group perceives ICANN's
handling of the IANA functions. Of the eight groups surveyed, 5 reported
over 90% satisfaction.

"It's good to see that the people who request protocol assignments or
routine root management changes and use our registries report such high
levels of satisfaction," said Michelle Cotton, Manager of IANA Services.
"We will be following up with small groups over the next few months to
discuss how to further improve customer satisfaction."

With the results of the 2013 survey finalized, ICANN will investigate ways
to increase participation in next year's survey.

"In 2013 we gathered input from each customer group, while maintaining
anonymity, improving on the more general survey conducted in 2012," said
Leo Vegoda, Operational Excellence Manager, "In 2014 we plan to improve
participation in the survey."

To learn more about IANA, go to http://www.iana.org/

Ebiquity is a global media, marketing and reputation consultancy, with over
20 years of experience in customer and stakeholder research. For more
information, go to http://www.ebiquity.com/en.
Media Contacts:

James Cole
ICANN Global Media Coordinator
Washington, D.C.
Tel. +1 (202) 570 7139
james.cole at icann.org

Thank you.

Kind regards,



Glen



Glen de Saint Géry

GNSO Secretariat

gnso.secretariat at gnso.icann.org

http://gnso.icann.org
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