<div dir="ltr">Hi Everyone,<div><br></div><div>please find below the results of survey about IANA functions, which is a good opportunity to learn about those functions .</div><div><br></div><div>Best Regards,</div><div><br>

</div><div>Rafik<br><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Glen de Saint Géry</b> <span dir="ltr"><<a href="mailto:Glen@icann.org">Glen@icann.org</a>></span><br>

Date: 2014-01-27<br>Subject: IANA Functions Satisfaction Survey Yields Overwhelmingly Positive Results<br>To: "marie-laure Lemineur (<a href="mailto:mllemineur@gmail.com">mllemineur@gmail.com</a>)" <<a href="mailto:mllemineur@gmail.com">mllemineur@gmail.com</a>>, William Drake <<a href="mailto:william.drake@uzh.ch">william.drake@uzh.ch</a>>, Rafik Dammak <<a href="mailto:rafik.dammak@gmail.com">rafik.dammak@gmail.com</a>><br>

Cc: Leo Vegoda <<a href="mailto:leo.vegoda@icann.org">leo.vegoda@icann.org</a>>, "<a href="mailto:gnso-secs@icann.org">gnso-secs@icann.org</a>" <<a href="mailto:gnso-secs@icann.org">gnso-secs@icann.org</a>><br>

<br><br>
<div lang="FR" link="blue" vlink="purple"><div><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Dear Marie-Laure, Rafik & Bill,<u></u><u></u></span></p>

<h1><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif";font-weight:normal">We have been asked to bring IANA Functions Satisfaction Survey Results to your attention especially since ICANN will investigate ways to increase participation in next year's survey.<u></u><u></u></span></h1>

<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><a href="http://www.icann.org/en/news/announcements/announcement-15jan14-en.htm" target="_blank">http://www.icann.org/en/news/announcements/announcement-15jan14-en.htm</a><u></u><u></u></span></p>

<h1><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif"">IANA Functions Satisfaction Survey Yields Overwhelmingly Positive Results<u></u><u></u></span></h1><p class="MsoNormal">

<span><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif"">15 January 2014</span></span><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u><u></u></span></p>

<p><strong><span style="font-family:"Arial","sans-serif""><a href="http://www.iana.org/reports/2013/customer-survey-20131210.pdf" target="_blank"><span lang="EN-US">Read the report »</span></a></span></strong><span lang="EN-US" style="font-family:"Arial","sans-serif""> [PDF, 1.19 MB]<u></u><u></u></span></p>

<p><span lang="EN-US" style="font-family:"Arial","sans-serif"">ICANN is reporting extremely high levels of customer satisfaction according to the results of the 2013 Internet Assigned Numbers Authority (IANA) Functions Customer Satisfaction Survey.<u></u><u></u></span></p>

<p><span lang="EN-US" style="font-family:"Arial","sans-serif"">"We are pleased with the high level of satisfaction reported by our customers," said Elise Gerich. ICANN's Vice President of IANA and Technical Operations. "We continue to explore ways to improve the service of administering the protocol parameter registries, the allocation of Internet numbers, and changes to the root zone."<u></u><u></u></span></p>

<p><span lang="EN-US" style="font-family:"Arial","sans-serif"">The survey, conducted by Ebiquity, investigated seven critical areas of the IANA functions, including:<u></u><u></u></span></p><ul type="disc">

<li class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Documentation quality (100% satisfaction)<u></u><u></u></span></li><li class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Process quality (100% satisfaction)<u></u><u></u></span></li>

<li class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Accuracy (99% satisfaction)<u></u><u></u></span></li><li class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Courtesy (99% satisfaction)<u></u><u></u></span></li>

<li class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Transparency (95% satisfaction)<u></u><u></u></span></li></ul><p><span lang="EN-US" style="font-family:"Arial","sans-serif"">Unlike the previous year's survey, the 2013 survey targeted specific customer groups to better understand how each group perceives ICANN's handling of the IANA functions. Of the eight groups surveyed, 5 reported over 90% satisfaction.<u></u><u></u></span></p>

<p><span lang="EN-US" style="font-family:"Arial","sans-serif"">"It's good to see that the people who request protocol assignments or routine root management changes and use our registries report such high levels of satisfaction," said Michelle Cotton, Manager of IANA Services. "We will be following up with small groups over the next few months to discuss how to further improve customer satisfaction."<u></u><u></u></span></p>

<p><span lang="EN-US" style="font-family:"Arial","sans-serif"">With the results of the 2013 survey finalized, ICANN will investigate ways to increase participation in next year's survey.<u></u><u></u></span></p>

<p><span lang="EN-US" style="font-family:"Arial","sans-serif"">"In 2013 we gathered input from each customer group, while maintaining anonymity, improving on the more general survey conducted in 2012," said Leo Vegoda, Operational Excellence Manager, "In 2014 we plan to improve participation in the survey."<u></u><u></u></span></p>

<p><span lang="EN-US" style="font-family:"Arial","sans-serif"">To learn more about IANA, go to </span><span style="font-family:"Arial","sans-serif""><a href="http://www.iana.org/" target="_blank"><span lang="EN-US">http://www.iana.org/</span></a></span><span lang="EN-US" style="font-family:"Arial","sans-serif""><u></u><u></u></span></p>

<p><span lang="EN-US" style="font-family:"Arial","sans-serif"">Ebiquity is a global media, marketing and reputation consultancy, with over 20 years of experience in customer and stakeholder research. For more information, go to </span><span style="font-family:"Arial","sans-serif""><a href="http://www.ebiquity.com/en" target="_blank"><span lang="EN-US">http://www.ebiquity.com/en</span></a></span><span lang="EN-US" style="font-family:"Arial","sans-serif"">.<u></u><u></u></span></p>

<h3><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif"">Media Contacts:<u></u><u></u></span></h3><p><span lang="EN-US" style="font-family:"Arial","sans-serif"">James Cole<br>

ICANN Global Media Coordinator<br>Washington, D.C.<br>Tel. <a href="tel:%2B1%20%28202%29%20570%207139" value="+12025707139" target="_blank">+1 (202) 570 7139</a><br></span><span style="font-family:"Arial","sans-serif""><a href="mailto:james.cole@icann.org" target="_blank"><span lang="EN-US">james.cole@icann.org</span></a></span><span lang="EN-US" style="font-family:"Arial","sans-serif""><u></u><u></u></span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif"">Thank you.<u></u><u></u></span></p><p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif"">Kind regards,<u></u><u></u></span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif"">Glen<u></u><u></u></span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Glen de Saint Géry <u></u><u></u></span></p>

<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">GNSO Secretariat <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><a href="mailto:gnso.secretariat@gnso.icann.org" target="_blank">gnso.secretariat@gnso.icann.org</a> <u></u><u></u></span></p>

<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><a href="http://gnso.icann.org" target="_blank">http://gnso.icann.org</a><u></u><u></u></span></p><p class="MsoNormal">

<span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p></div></div></div><br></div></div>