[NCSG-FC] Feb update on CIVI issues and our relation with Wapix

[farzaneh badii]

Hi Raphaël,

The company we worked with worked really well until around October. The
problems were resolved quickly. when they gave us their proposal, it was
too much for us to afford so I put a halt, on the whole, revamp of the
system. But we still could use the system. From October on, we have been
having trouble to resolve the tickets.

I am going to send them an email informing them of the issues again. The
problem is that CIVI management costs are high. This happened during Tapani
as well, despite the high costs service was not great. But there are other
companies that are cheaper and you can have customized service. I agree
that the service we are getting now is not worth the cost so we should
reconsider if the situation does not improve.


Farzaneh


On Mon, Feb 4, 2019 at 7:31 PM Raphaël Beauregard-Lacroix <
rbeauregardlacroix at gmail.com> wrote:

> Dear all,
>
> Some of you may be in the loop, and some of you may not be.
>
> Some of us from the EC, along with the help of Farzaneh, have been trying
> to get Wapix to solve the various major and outstanding issues regarding
> the membership management software, CIVI, and the front end we use in order
> to evaluate member applications and accept or reject them. These issues
> have prevented us from accepting new members.
>
> I know there has been concerns over what we are paying them. Now that I
> see the level of service, I also agree that what we pay is too much, but
> for now the focus has been to get the machine to work - at least minimally
> so, so that we can accept new members.
>
> Once this is done, and once we can consider the overall service we have
> gotten since January, I will have a more thorough look at the contract we
> have with them, and I will eventually try discuss of certain arrangements,
> so that what we pay reflects the actual quality of the service.
>
> Have a nice evening,
>
>
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