ICANN's Move to Zoom: Follow-up Status Update and Response to Feedback - ICANN

[DANIEL NANGHAKA]

I was in a meeting room that used zoom.

The room you were in used webex probably.

That makes it two alternative tools.
On May 12, 2019 3:29 AM, "Ayden Férdeline" <icann at ferdeline.com> wrote:

> Some factual corrections:
>
> In San Juan, ICANN used Web Ex — not Zoom.
>
> The “Technology Task Force” is an informal group within the At-Large
> Advisory Committee that makes recommendations that better meet the needs of
> At-Large. It has no remit over the GNSO or the broader ICANN community.
>
> Kind regards,
>
> Ayden
>
> Sent from ProtonMail Mobile
>
>
> On Sun, May 12, 2019 at 02:25, DANIEL NANGHAKA <dndannang at gmail.com>
> wrote:
>
> The Technology Task Force held several meetings and make recommendations
> it took over 3years for the ICANN to take up a decision.
>
> When a security breach happened in San Juan during the meeting, Zoom was
> the next best alternative.
>
> About the broken links - there is no company that has ever achieved 100%
> effectiveness, perfection and efficiency.
>
> Thank you
> On May 12, 2019 3:19 AM, "Ayden Férdeline" <icann at ferdeline.com> wrote:
>
>> Hi Daniel,
>>
>> Thanks for sharing this perspective and your experiences using Zoom. This
>> is good to know, and would have been useful to feed back to ICANN through a
>> formal consultation process.
>>
>> As I have said before, I do not oppose migrating to new technologies or
>> tools. What I oppose is the centralisation of decision making, where
>> decisions are made in a top down manner by ICANN org without
>> adequate community consultation.
>>
>> You misunderstood my point about measuring volunteer contributions and
>> the impact of transitioning to new technologies. This is not about a “data
>> backup” or the like; it’s about monitoring cost in terms of volunteer hours
>> that must be spent learning new tools versus engaging in other forms of
>> ICANN volunteerism. And my point about records was that the existing Adobe
>> Connect recordings could soon become inaccessible and that we need to make
>> sure they are converted into a format that is preserved for the future.
>>
>> You claim that ICANN staff are “on top of there game” when it comes to
>> preserving data. Why, then, are there so many broken links on the ICANN
>> website? I’m honestly surprised to hear so much praise of ICANN org. Sorry,
>> but I don’t drink the Kool-Aid. I pay enough attention to know better.
>>
>> Best wishes,
>>
>> Ayden Férdeline
>>
>> Sent from ProtonMail Mobile
>>
>>
>> On Sun, May 12, 2019 at 01:57, DANIEL NANGHAKA <dndannang at GMAIL.COM>
>> wrote:
>>
>> Dear Ayden,
>>
>> I will disagree with you on several matters also based on my experience
>> and challenges encountered using Adobe connected.
>>
>> The use of zoom came as a recommendation from the TTF (Technology Task
>> Force) following tremendous issues with AC.
>>
>> The use of zoom has simplified a lot of challenges for areas with limited
>> connectivity where by I am a victim of connectivity. Personally am a rural
>> boy coming from a place called Bududa which has one of the worst internet
>> connections and now I can connect and chair a meeting on zoom with no
>> request for dial out.
>>
>> Zoom uses very low bandwidth and hence saves cost. When using Adobe, an a
>> complete 1hour meeting would consume between 700Mb to 1Gb of data, a 2hr
>> meeting would cost twice. But the use of Zoom is almost half the the
>> bandwith which lowers cost. 1Gb of data costs approximately 4USD, and I
>> have a minimum of 4 calls every week. You can do the math of cost
>> comparison of the two.
>>
>> The zoom connection is very stable and favors us from developing
>> countries.
>>
>> With the challenges of Adigo, the constant calls dropped, I bet you can
>> understand the pain of chairing a meeting and the attendees.
>>
>> You mention loss of data worth 1500hrs. ICANN has a strong data backup
>> system and mitigation security for data loss. I believe ICANN support team
>> is ontop of there game on this.
>>
>> I would speak a lot as a member who has been following various issues and
>> trend in ICANN.
>>
>> Ayden, I suggest that please do your research well before criticizing
>> important development and need for inclusiveness of the technologically
>> marginalized areas with an example of where I come from.
>>
>> Thank you
>> Daniel K. Nanghaka
>> On May 12, 2019 1:38 AM, "dorothy g" <dgdorothydg at gmail.com> wrote:
>>
>>> I have been using zoom for years - it works. Adobe had issues, I'm glad
>>> it's gone. Lost time?...try connecting with Adobe when your country does
>>> not have a dial in number. The point on consultation is well taken. Let us
>>> flag it for the next change (which will surely happen)  and agree on a
>>> protocol for this kind of adjustment.  Until the next change...we can zoom
>>> on...
>>> Dorothy
>>>
>>> On Sat, May 11, 2019 at 9:08 PM Ayden Férdeline <icann at ferdeline.com>
>>> wrote:
>>>
>>>> Hi Thato,
>>>>
>>>> There was no formal consultation process. That's a fact.
>>>>
>>>> I understand that meetings held in Zoom can be recorded, and that's
>>>> great. My concern is about all of the past 20 years worth of meetings that
>>>> are preserved and saved in the proprietary Adobe Connect format. We do not
>>>> want to lose this institutional memory.
>>>>
>>>> And my point about using a new tool is not just downloading the file.
>>>> Some people have computers provided by their employer with enterprise
>>>> security settings, so will need to have IT install an application -- it
>>>> isn't just downloading a file for everyone, it's a real inconvenience. Add
>>>> on to that the 30 minutes of lost productivity per community member that is
>>>> taken in them adjusting to this new tool, and we're talking conservatively
>>>> about 1,500 lost hours of volunteer time. That is not inconsiderable, and I
>>>> think ICANN org should be doing a better job at accounting for how it uses
>>>> volunteer hours.
>>>>
>>>> Best wishes,
>>>>
>>>> Ayden Férdeline
>>>>
>>>>
>>>> ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>>>> On Saturday, May 11, 2019 11:02 PM, Thato Mfikwe <thatomfikwe at gmail.com>
>>>> wrote:
>>>>
>>>> Hi,
>>>>
>>>> Maybe the issue is that there was insufficient time for public comment
>>>> not that there was no consultation? Personally, I think Zoom will be OK
>>>> because meeting recordings can be made, although not sure about transcripts
>>>> and calling in perticipants to,eetings as metioned. But the inconvenience
>>>> around the download of apps is not a determiner because to download Zoom
>>>> just requires less than 10MB. When referring to dysfunctional, what are you
>>>> referring to?
>>>>
>>>> Will go through your initial responses, thanks.
>>>>
>>>>
>>>> Thato Mfikwe.
>>>>
>>>> On Sat, May 11, 2019 at 10:19 PM Ayden Férdeline <icann at ferdeline.com>
>>>> wrote:
>>>>
>>>>> Hi Thato,
>>>>>
>>>>> I have outlined my concerns with Zoom on this list already, and they
>>>>> do not stem from my personal experiences in using the program. My concerns
>>>>> are around the centralization of decision making that impacts the ICANN
>>>>> community being made without direct community input; the lack of
>>>>> consideration for volunteer time in making the decision to migrate to a new
>>>>> platform; and the lack of safeguards in place to ensure no records are lost
>>>>> during this transition. I consider this in particular to be an extremely
>>>>> important point.
>>>>>
>>>>> I think you are conflating the ICANN organization with the ICANN
>>>>> community in your remarks below.
>>>>>
>>>>> Ayden Férdeline
>>>>>
>>>>>
>>>>> ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>>>>> On Saturday, May 11, 2019 10:00 PM, Thato Mfikwe <
>>>>> thatomfikwe at GMAIL.COM> wrote:
>>>>>
>>>>> Hi Ayend,
>>>>>
>>>>> I also think that Zoom is a good platform, used it numerous times
>>>>> without a hassle. What limitations do you foresee with Zoom?
>>>>>
>>>>> Not sure about transcripts and its other functionalities but I think
>>>>> it could work, besides its inability to call in participants into meetings
>>>>> as some regions do not have reliable connections to participate online.
>>>>>
>>>>> However, recording of previous meetings from Adobe connect should
>>>>> remain accessible or archived.  I also think it is inappropriate and it is
>>>>> uncalled for to call ICANN a dysfunctional organization because you are a
>>>>> leader within NCSG subcommittees and also play a role within the GNSO, what
>>>>> could possibly qualify ICANN being called dysfunctional, the preference of
>>>>> Zoom over Adobe?
>>>>>
>>>>> Maybe I am mistaken, are you saying you have no knowledge of Zoom and
>>>>> how it works? Your focus needs to be on NCSG finances and how they can
>>>>> enhance and improve the participation of C's in ICANN processes and
>>>>> realising ICANN objectives.
>>>>>
>>>>> Thato Mfikwe.
>>>>>
>>>>> On Sat, May 11, 2019 at 4:45 PM Ayden Férdeline <icann at ferdeline.com>
>>>>> wrote:
>>>>>
>>>>>> This blog post gives the impression that little feedback has been
>>>>>> received on the transition to Zoom, but what feedback has been received has
>>>>>> been positive. What it does not mention is that there was no formal
>>>>>> consultation process or even request for comments. I note many of my
>>>>>> critical comments remain unaddressed -- which of course is possible when
>>>>>> there was no formal request for community input. This transition went ahead
>>>>>> with less than a month's notice to the community and we have never been
>>>>>> provided with a platform to object to this change or to share our concerns
>>>>>> formally. If ICANN terms it is a "success" to have transitioned to a new
>>>>>> platform 1) without having considered how to preserve previous meeting
>>>>>> recordings, 2) by inconveniencing the entire ICANN community by making us
>>>>>> download new software and learn a new tool, and 3) by selecting a new tool
>>>>>> with reduced functionality over the previous one, well it is just another
>>>>>> instance of something that could only be seen as a success within and by
>>>>>> this dysfunctional organization. I think the more apt term to describe this
>>>>>> transition would be a "failure".
>>>>>>
>>>>>> Ayden
>>>>>>
>>>>>>
>>>>>> ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>>>>>> On Saturday, May 11, 2019 1:30 AM, Maryam Bakoshi <
>>>>>> maryam.bakoshi at ICANN.ORG> wrote:
>>>>>>
>>>>>> Dear All,
>>>>>>
>>>>>> Please find ICANN's Move to Zoom: Follow-up Status Update and
>>>>>> Response to Feedback: https://www.icann.or
>>>>>> g/news/blog/icann-s-move-to-zoom-follow-up-status-update-and
>>>>>> -response-to-feedback
>>>>>>
>>>>>>
>>>>>> —
>>>>>> Many thanks,
>>>>>>
>>>>>>
>>>>>> *Maryam Bakoshi* | SO/AC Collaboration Services Sr. Coordinator
>>>>>> *ICANN* | Internet Corporation for Assigned Names and Numbers
>>>>>> *S*: Maryam.bakoshi.icann | *T*: ‭+44 7846 471777‬
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>> --
>>> Dorothy Gordon
>>>
>>
>>
>>
>
>
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