CSC report PTI performance November 2017

[Rafik Dammak]

hi all,

please find attached the Customer Standing Committee report.  I think James
as the non-registry representative from GNSO may respond to the questions
about the report.

Best,

Rafik

---------------------------------------------------------------------

15 December 2017



Dear Community Members,

As chair of the Customer Standing Committee I am providing you our November
2017 monthly report on the performance of Public Technical Identifiers
(PTI). I am pleased to inform you that the CSC has concluded PTI’s overall
performance in November 2017 was “Satisfactory”- PTI met the service level
agreement at 96.9% for the month of November 2017. Missing the service
levels is adequately explained and is not an indication of a persistent
issue.  The CSC was informed that during the reporting period PTI has
received two complaints.



The November 2017 PTI report to the CSC, listing the individual service
level metrics along with their actual and historical performance, can be
found at: https://www.iana.org/performance/csc-reports/201711 .





The CSC regular meeting is scheduled at or around the 15th every month, and
the CSC report on the PTI performance is send out shortly after that
meeting.  If you would like to be informed of upcoming meetings or receive
CSC reports directly, you may want to subscribe to our announce list at
https://mm.icann.org/mailman/listinfo/csc-announce . Any comments on our
reporting to you is welcome.



 The CSC became effective October 1, 2016. Background information on the
committee along with transcripts of our meetings and other useful
information can be found at https://www.icann.org/csc[icann.org]
<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=>
 .
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ncsg.is/pipermail/ncsg-discuss/attachments/20171215/aab72631/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: CSC Report PTI Performance November 2017.pdf
Type: application/pdf
Size: 256528 bytes
Desc: not available
URL: <http://lists.ncsg.is/pipermail/ncsg-discuss/attachments/20171215/aab72631/attachment.pdf>