Adobe Connect Room Issues

[Maryam Bakoshi]

Dear all,

As many of you are aware, ICANN is now rolling out new Adobe Connect (AC) rooms. Whilst this has been mostly smooth, we have been noticing glitches affecting accessibility, audio quality and some delays in the AC chat pod. Our tech-team is working very closely with Adobe Connect to iron out these issues as soon as possible.

In order for the tech team to identify rapidly what constitutes an individual issue rather than a widespread one, we encourage you to report any issues which affected the quality of your conference call, be it delays in joining, difficulty hearing what was being said, or abnormal delays in the room.

Prior to reporting however please follow the below troubleshooting steps:

1    Run the ICANN AC test to ensure you have all the latest add ins, it takes 10 – 15 seconds: http://tinyurl.com/icannactest
2    Try accessing the AC room via a different browser. Tech support recommends trying this order, from first to last: 1) Firefox 2) Chrome 3) Safari 4) IE
3    Check that you have no Ad Blockers, or other Blockers enabled (this can vary from browser to browser). Once this is done, and you are still having issues, please send an email to tech-support at icann.org<applewebdata://611CB6B6-421E-41F2-8E80-15E9713CCFBF/tech-support@icann.org> cc-ing gnso-secs at icann.org<applewebdata://611CB6B6-421E-41F2-8E80-15E9713CCFBF/gnso-secs@icann.org> and maryam.bakoshi at icann.org<mailto:maryam.bakoshi at icann.org> reporting on the above three steps and describing the issue. This will be taken care of, or escalated to Adobe immediately.

Please rest assured that the Tech team is working round the clock to solve these issues, and we will provide updates as we go along.

Our apologies for the inconvenience caused,

Kind regards,

Nathalie
--
Maryam Bakoshi
Secretariat Support – NCSG/NCUC/NPOC
Internet Corporation for Assigned Names and Numbers (ICANN)
S: maryam.bakoshi.icann
T: +44 7737698036

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