<div dir="auto"><div>Thanks Andrea, that is also a reminder for action item Tapani and I to discuss with the vendor and follow-up on this matter.<div dir="auto"><br></div><div dir="auto">Rafik</div><br><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Wed, Apr 30, 2025, 02:15 Andrea Glandon via NCSG-EC <<a href="mailto:ncsg-ec@lists.ncsg.is">ncsg-ec@lists.ncsg.is</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word">
<div class="m_8229599096782643455WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt">Please see the email I received from CiviCRM.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Kind Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Andrea<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><u></u> <u></u></span></p>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:black">From:
</span></b><span style="font-family:"Calibri",sans-serif;color:black">AGH Strategies Billing <<a href="mailto:billing@aghstrategies.com" target="_blank" rel="noreferrer">billing@aghstrategies.com</a>><br>
<b>Date: </b>Tuesday, April 29, 2025 at 12:14<br>
<b>To: </b>AGH Strategies Billing <<a href="mailto:billing@aghstrategies.com" target="_blank" rel="noreferrer">billing@aghstrategies.com</a>><br>
<b>Cc: </b>Andrea Glandon <<a href="mailto:andrea.glandon@icann.org" target="_blank" rel="noreferrer">andrea.glandon@icann.org</a>>, "<a href="mailto:rbeauregardlacroix@gmail.com" target="_blank" rel="noreferrer">rbeauregardlacroix@gmail.com</a>" <<a href="mailto:rbeauregardlacroix@gmail.com" target="_blank" rel="noreferrer">rbeauregardlacroix@gmail.com</a>><br>
<b>Subject: </b>[Ext] CiviCRM hosting plan changes at AGH Strategies for NonCommercial Stakeholders Group (ICANN)<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Hi Andrea and Raphaël,</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:11.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">We hope this email finds you well.</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:11.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">We’re writing to inform you of an upcoming adjustment to our CiviCRM hosting rates. This decision was not made lightly and comes after careful consideration of the increasing costs associated
with providing the high-quality hosting services you’ve come to expect.</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:11.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">As a valued client, we want to assure you that we are committed to maintaining the exceptional level of service you’ve experienced. To continue delivering the robust, secure, and reliable
hosting environment for your CiviCRM website, we need to make this adjustment.</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:11.0pt;margin-left:0in">
<b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Your current hosting plan includes the following benefits:</span></b><u></u><u></u></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Dedicated<u></u><u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Virtual Private Server<u></u><u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">SSL certificate<u></u><u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">and renewal management<u></u><u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Unlimited<u></u><u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">sites up to the storage limit (4GB)<u></u><u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Daily on-site<u></u><u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">and off-site encrypted backups<u></u><u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Weekly updates<u></u><u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">of hosting server OS and related packages<u></u><u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Up to 4 updates<u></u><u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">per year of CiviCRM, CMS, and related extensions<u></u><u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Up to 2 firedrills<u></u><u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">per year<u></u><u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Automated<u></u><u></u></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif">monitoring of server and site health<u></u><u></u></span></li><li class="MsoNormal" style="color:black;vertical-align:baseline">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></li></ul>
<p style="margin-right:0in;margin-bottom:11.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">We understand that any price increase can be unexpected. We want to emphasize that this adjustment is necessary to ensure we can continue to invest in the infrastructure, security measures,
and support resources required to maintain the exceptional service you deserve.</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:11.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Your new rate will be $80 per month, effective May 15, 2025, the date of your next hosting invoice. Instead of billing annually like we have previously, we are shifting to a monthly plan
that will be combined with your monthly invoice. This gives you the flexibility to add, upgrade, or remove servers more easily and hopefully lessens the financial strain of paying a lump annual amount. If you prefer to remain on the annual plan, we can provide
that at your request though the total price will be the same. Your previous annual plan covered hosting through May 2025, so you should see the new monthly hosting charges for June on the monthly invoice for May. </span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:11.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">We appreciate your understanding and continued partnership. If you have any questions or concerns, please don’t hesitate to contact us at <a href="mailto:billing@aghstrategies.com" target="_blank" rel="noreferrer">billing@aghstrategies.com</a>.</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:11.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Thank you for your continued trust.</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:11.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Sincerely,</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:11.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Josh Corlew</span><u></u><u></u></p>
<p class="MsoNormal"><br>
<br>
<u></u><u></u></p>
</div>
</div>
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</blockquote></div></div></div>