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    <p>I agree with you Thato.  I think that we are not always
      respectful enough to be polite, to listen carefully, and to try to
      explain in simple terms.  Native English speakers are not always
      respectful to those who are struggling in their second, third, or
      fourth language.  Cultural expectations of what constitutes
      respectful discourse vary enormously.  Those who are working hard
      on working groups are not always patient with those who are not,
      particularly if they see evidence that the person has not read the
      documents being discussed.  I think it would be useful to hold
      such a webinar, but I am not sure that those who are most apt to
      be abrupt in their speech would attend.</p>
    <p>Let us be clear though, uttering threats and abusing the list to
      continue an argument is unacceptable behaviour that falls outside
      the acceptable behaviour standards.  Rudeness and abruptness are
      regrettable but they are in a completely different category.  We
      must all try not to take offence and escalate these arguments, it
      causes great problems in our stakeholder group.<br>
    </p>
    <p>Kind regards, <br>
    </p>
    <p>Stephanie Perrin<br>
    </p>
    <div class="moz-cite-prefix">On 2020-06-10 7:09 a.m., Thato Mfikwe
      wrote:<br>
    </div>
    <blockquote type="cite"
cite="mid:CAGZi7Nu1_JfE7UWym8dfOy9n9LBnvhyDkxeSUXsz4gxU7jWHKg@mail.gmail.com">
      <meta http-equiv="content-type" content="text/html; charset=UTF-8">
      <div dir="ltr">
        <div>Hi Olieve,</div>
        <div><br>
        </div>
        <div>The choice of words is very critical when engaging in a
          global public mailing list within ICANN given all the cultural
          differences, cultural considerations and sensitivities must be
          borne in mind by all members when engaging. <br>
        </div>
        <div>For someone to say something to another member that seems
          degrading, using words such as "nonsense", a lot of African
          and non-English speakers will take offense to such and it will
          cause debate and potential conflict, I personally would not
          take that statement lightly, we must choose our words and even
          if we do not agree we must be civil with each other and those
          continue to provoke people must be dealt with first before
          affecting others who might find themselves in between these
          situations, prevention is better than cure.<br>
        </div>
        <div><br>
        </div>
        <div>As much as the EC and Ombudsman believe they have dealt
          with results of such behavior, the main cause must also be
          dealt with to ensure we exercise consistency in resolving and
          dealing with issues, some people find themselves in such
          situations of the first time and then the action is taken
          while other are used to these kinds of debates and issues and
          they still not corrected or made to apologise for instigating
          unacceptable conduct.<br>
        </div>
        <div><br>
        </div>
        <div>If I tell someone that they speaking foolishly or nonsense,
          I am not helping but instead undermining their intelligence
          and logical thinking, we must ask for clarity instead of
          labeling people or their statements prematurely without
          seeking to understand them, this is my opinion a person that
          uses English as a second language.<br>
        </div>
        <div><br>
        </div>
        <div>We must also look at the trend from involved parties not
          just an occurrence that was decided to be dealt with, this
          will help us in ensuring we deal with root causes and
          instigators of unacceptable behavior. Some of us can handle
          ruthlessness because of our experience and some just react to
          it, no matter how individuals handle it, the cause should
          remain the main problem because some comments can really
          provoke emotional responses, this must be highly guarded.</div>
        <div><br>
        </div>
        <div>I really hope this kind of issues are dealt with
          effectively and fairly looking at both sides of aggrieved
          parties not just one side.</div>
        <div><br>
        </div>
        <div>Not sure if an intervention, training, webinar or meeting
          to address issues surrounding "Unacceptable behaviors from
          community members" would benefit the health of the community
          but something to consider moving forward. I also have my own
          reservation of unacceptable behaviors, so this exercise will
          help bring everyone to agreeing on what is acceptable and not
          acceptable, thanks.<br>
        </div>
        <div><br>
        </div>
        <div><br>
        </div>
        <div>Thato Mfikwe.<br>
        </div>
      </div>
      <br>
      <div class="gmail_quote">
        <div dir="ltr" class="gmail_attr">On Wed, Jun 10, 2020 at 12:33
          PM Olivier Kouami <<a href="mailto:olivierkouami@gmail.com"
            moz-do-not-send="true">olivierkouami@gmail.com</a>>
          wrote:<br>
        </div>
        <blockquote class="gmail_quote" style="margin:0px 0px 0px
          0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
          <div dir="auto">Greetings all.
            <div dir="auto">Thanks you Stéphanie for let us know the
              final decision of the Ombudsman.</div>
            <div dir="auto">Of sure Vaibhav has exageretad in his
              response to the fact that Milton has said to him 'to stop
              talking foolish''. It's certainly a cultural issue IMHO. </div>
            <div dir="auto">But nothing racist in this word :
              ''foolish''. They are in all races.</div>
            <div dir="auto">Warm regards</div>
            <div dir="auto">Olévié</div>
          </div>
          <br>
          <div class="gmail_quote">
            <div dir="ltr">Le mer. 10 juin 2020 à 09:46,
              <a class="moz-txt-link-abbreviated" href="mailto:james@icann.guru">james@icann.guru</a> <a class="moz-txt-link-rfc2396E" href="mailto:lists@icann.guru"><lists@icann.guru></a> a écrit :<br>
            </div>
            <blockquote class="gmail_quote" style="margin:0px 0px 0px
              0.8ex;border-left:1px solid
              rgb(204,204,204);padding-left:1ex">
              <div
id="gmail-m_5885341143215720032m_2484430620999675660__MailbirdStyleContent"
style="font-size:10pt;font-family:Arial;color:rgb(0,0,0)"> The ombuds
                specifically mentioned in the email that it was
                shareable in public.<br>
                <div><br>
                </div>
                <div><span style="font-size:8pt"><b>---</b></span>
                  <div><span style="font-size:8pt"><b>James Gannon</b></span></div>
                </div>
                <blockquote type="cite"
style="border-left-style:solid;border-width:1px;margin-top:20px;margin-left:0px;padding-left:10px">
                  <p style="color:rgb(170,170,170);margin-top:10px">On
                    6/10/2020 10:40:26 AM, Farell FOLLY <<a
                      href="mailto:farell@benin2point0.org"
                      rel="noreferrer" target="_blank"
                      moz-do-not-send="true">farell@benin2point0.org</a>>
                    wrote:</p>
                  <div style="font-family:Arial,Helvetica,sans-serif">Dear
                    Raphael,
                    <div><br>
                    </div>
                    <div>Thanks for the reply. As far as the EC list is
                      concerned, I am aware that it is public.</div>
                    <div><br>
                    </div>
                    <div>As for the ombudsman process, I must confess I
                      know very little. Nevertheless, as you described
                      it, the ombudsman answer (the whole e-mail) should
                      have remained confidential, too. </div>
                    <div><br>
                    </div>
                    <div><br>
                    </div>
                    <div>On a separate note, this excess of
                      confidentiality is a little bit surprising to me
                      because: as people should be complaining about
                      facts and also there will be people who can
                      witness that, I don’t really see the need of that
                      strict confidentiality (<b>strictly confidential
                        not the same as confidential</b>). Of course,
                      there could be some privacy issues around those
                      facts, which, I believe, should be treated with
                      due confidentiality. Anyway, this is a separate
                      debate. Now I know et “je dormirais moins bête ce
                      soir."</div>
                    <div><br>
                    </div>
                    <div>
                      <div>
                        <div dir="auto"
style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">
                          <div dir="auto"
style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">
                            <div dir="auto"
style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">
                              <div dir="auto"
style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
                                <div dir="auto"
style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
                                  <div dir="auto"
style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
                                    <div dir="auto"
                                      style="overflow-wrap: break-word;"><br>
                                      @__f_f__<br>
                                      <br>
                                      Best Regards<br>
                                      <div
style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">____________________________________</div>
                                      <div
style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br>
                                      </div>
                                      <div
style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">(Ekue)
                                        Farell FOLLY</div>
                                      <div
style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">GNSO
                                        Councillor</div>
                                      <div
style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><a
href="http://linkedin.com/in/farellf" rel="noreferrer" target="_blank"
                                          moz-do-not-send="true">linkedin.com/in/farellf</a> <br>
                                      </div>
                                      <div
style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br>
                                      </div>
                                      <div
style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br>
                                      </div>
                                      <br>
                                    </div>
                                  </div>
                                  <br
style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
                                  <br
style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
                                </div>
                              </div>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div><br>
                        <blockquote type="cite">
                          <div>On 10 Jun 2020, at 00:52, Raphael
                            Beauregard-Lacroix <<a
                              href="mailto:rbeauregardlacroix@GMAIL.COM"
                              rel="noreferrer" target="_blank"
                              moz-do-not-send="true">rbeauregardlacroix@GMAIL.COM</a>>
                            wrote:</div>
                          <br>
                          <div>
                            <div>Hi all<br>
                              <br>
                              If you are interested in the action taken
                              by the NCSG EC, which is referred<br>
                              to by the Ombudsman in his communication,
                              you may refer to the EC list,<br>
                              which is publicly archived:<br>
                              <a
                                href="https://lists.ncsg.is/pipermail/ncsg-ec/2020-June/thread.html"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://lists.ncsg.is/pipermail/ncsg-ec/2020-June/thread.html</a><br>
                              <br>
                              Otherwise, and generally speaking, the
                              handling of complaints by the<br>
                              Ombudsman Office is a confidential
                              process, as specified on its website (<br>
                              <a href="https://www.icann.org/ombudsman"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://www.icann.org/ombudsman</a>):<br>
                              <br>
                              "Complaints to the ombudsman are
                              completely confidential. The fact that you<br>
                              have made a complaint is never disclosed
                              unless you expressly waive<br>
                              confidentiality. This is very important
                              for those who are concerned about<br>
                              an imbalance of power and consequences if
                              a complaint is made."<br>
                              <br>
                              As you can see, the confidentiality
                              extends to the existence of specific<br>
                              complaints. By implication, the process
                              surrounding such complaints and<br>
                              their contents are also to remain
                              confidential.<br>
                              <br>
                              The Ombudsman Office website also links to
                              a flyer which gives more details<br>
                              on how it handles complaints.<br>
                              <br>
                              Have a nice day,<br>
                              <br>
                              <br>
                              <br>
                              <br>
                              <br>
                              <br>
                              <br>
                              On Tue, Jun 9, 2020 at 5:32 PM Remmy Nweke
                              <<a href="mailto:remmyn@gmail.com"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">remmyn@gmail.com</a>>
                              wrote:<br>
                              <br>
                              <blockquote type="cite">Thanks Steph, hope
                                you are keeping safe as well as all of
                                us.<br>
                                <br>
                                I support Farell and Grace positions, it
                                will help us all understand the<br>
                                matter better and take caution where
                                necessary, precisely on the complaint<br>
                                sent to Ombdusman.<br>
                                <br>
                                Thanks in anticipation of your response.<br>
                                <br>
                                ____<br>
                                REMMY NWEKE, mNGE,<br>
                                Lead Consulting Strategist/Group
                                Executive Editor,<br>
                                DigitalSENSE Africa Media
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_________________________________________________________________<br>
                                *Confidentiality Notice:* The
                                information in this document and
                                attachments<br>
                                are confidential and may also be
                                privileged information. It is intended<br>
                                only for the use of the named recipient.
                                Remmy Nweke does not accept legal<br>
                                responsibility for the contents of this
                                e-mail. If you are not the intended<br>
                                recipient, please notify me immediately,
                                then delete this document and do<br>
                                not disclose the contents of this
                                document to any other person, nor make<br>
                                any copies. Violators may face court
                                persecution.<br>
                                <br>
                                <br>
                                <br>
                                On Tue, Jun 9, 2020 at 8:40 PM Farell
                                FOLLY <<a
                                  href="mailto:farell@benin2point0.org"
                                  rel="noreferrer" target="_blank"
                                  moz-do-not-send="true">farell@benin2point0.org</a>><br>
                                wrote:<br>
                                <br>
                                <blockquote type="cite">Dear Stephanie,<br>
                                  <br>
                                  Thanks for sending this to us. I
                                  appreciate you approach.<br>
                                  <br>
                                  However I do have one concern: Sending
                                  us the response of the Ombudsman<br>
                                  is good, but could we also read what
                                  the NCSG committee sent to him? Also<br>
                                  have both involved parties been heard
                                  by the Ombudsman or the NCSG EC just<br>
                                  wrote that one member was aggressive
                                  and forwarded some e-mail to witness<br>
                                  the case?<br>
                                  <br>
                                  If all this was done beforehand, I
                                  must have been missed those<br>
                                  conversation threads. Then, please
                                  *disregard last transmission*<br>
                                  <br>
                                  <br>
                                  Be assured that my e-mail has the sole
                                  intention to understand the<br>
                                  process. I am not criticising, I am
                                  not accusing , I am not supporting.<br>
                                  <br>
                                  @__f_f__<br>
                                  <br>
                                  Best Regards<br>
                                  ____________________________________<br>
                                  <br>
                                  (Ekue) Farell FOLLY<br>
                                  GNSO Councillor<br>
                                  <a
                                    href="http://linkedin.com/in/farellf"
                                    rel="noreferrer" target="_blank"
                                    moz-do-not-send="true">linkedin.com/in/farellf</a><br>
                                  <br>
                                  <br>
                                  <br>
                                  <br>
                                  <br>
                                  <br>
                                  On 9 Jun 2020, at 21:28, Stephanie E
                                  Perrin <<br>
                                  <a
                                    href="mailto:stephanie.perrin@MAIL.UTORONTO.CA"
                                    rel="noreferrer" target="_blank"
                                    moz-do-not-send="true">stephanie.perrin@MAIL.UTORONTO.CA</a>>
                                  wrote:<br>
                                  <br>
                                  Dear members,<br>
                                  <br>
                                  I forwarding the letter from the
                                  Ombudsman, informing us of his
                                  decision<br>
                                  in the matter of the recent disruption
                                  on the NCSG list.  I would like to<br>
                                  thank him for his speedy action in
                                  this matter, and the EC for its<br>
                                  collaborative efforts in investigating
                                  and dealing with the matter.<br>
                                  <br>
                                  Kind regards<br>
                                  <br>
                                  Stephanie Perrin<br>
                                  <br>
                                  NCSG Chair<br>
                                  .................<br>
                                  <br>
                                  Dear NCSG Executive Committee,<br>
                                  <br>
                                  Please be advised I have contacted Mr.
                                  Aggarwal to advise him that I<br>
                                  support the action taken by the NCSG
                                  and NCUC Executive Committees in<br>
                                  removing him from participation in the
                                  NCSG-Discuss and NCUC-Discuss<br>
                                  mailing lists. In my opinion, his
                                  behavior was a clear violation of the<br>
                                  ICANN Expected Standards of Behavior.<br>
                                  <br>
                                  I will contact ICANN Legal to inform
                                  them of the situation.<br>
                                  <br>
                                  As Mr. Aggarwal is still a member of
                                  NCSG/NCUC I have advised him that if<br>
                                  he wishes to resume participating in
                                  the email lists to contact me and I<br>
                                  could facilitate a discussion if you
                                  should be willing to entertain the<br>
                                  idea. Of course, this direction would
                                  hinge on an explicit acceptance of<br>
                                  the ICANN Expected Standards of
                                  Behavior.<br>
                                  <br>
                                  Should Mr. Aggarwal continue
                                  aggressive behavior towards any of you
                                  or<br>
                                  your constituents, please advise me
                                  immediately as I would consider a<br>
                                  continuation of his demonstrated
                                  behavior to be a violation of the<br>
                                  Community Anti-Harassment Policy.<br>
                                  <br>
                                  Please do not hesitate to share this
                                  response to your respective email<br>
                                  lists.<br>
                                  <br>
                                  Sincerely yours Herb<br>
                                  <br>
                                  Herb Waye<br>
                                  ICANN Ombudsman<br>
                                  <br>
                                  <a
                                    href="https://www.icann.org/ombudsman"
                                    rel="noreferrer" target="_blank"
                                    moz-do-not-send="true">https://www.icann.org/ombudsman</a><br>
                                  <a
                                    href="https://www.facebook.com/ICANNOmbudsman"
                                    rel="noreferrer" target="_blank"
                                    moz-do-not-send="true">https://www.facebook.com/ICANNOmbudsman</a><br>
                                  Twitter: @IcannOmbudsman<br>
                                  <br>
                                  ICANN Expected Standards of Behavior:<br>
                                  <br>
                                  <a
href="https://www.icann.org/en/system/files/files/expected-standards-15sep16-en.pdf"
                                    rel="noreferrer" target="_blank"
                                    moz-do-not-send="true">https://www.icann.org/en/system/files/files/expected-standards-15sep16-en.pdf</a><br>
                                  Community Anti-Harassment Policy<br>
                                  <br>
                                  <a
href="https://www.icann.org/resources/pages/community-anti-harassment-policy-2017-03-24-en"
                                    rel="noreferrer" target="_blank"
                                    moz-do-not-send="true">https://www.icann.org/resources/pages/community-anti-harassment-policy-2017-03-24-en</a><br>
                                  Confidentiality<br>
                                  All matters brought before the
                                  Ombudsman shall be treated as<br>
                                  confidential.  The Ombudsman shall
                                  also take all reasonable steps
                                  necessary<br>
                                  to preserve the privacy of, and to
                                  avoid harm to, those parties not<br>
                                  involved in the complaint being
                                  investigated by the Ombudsman.The
                                  Ombudsman<br>
                                  shall only make inquiries about, or
                                  advise staff or Board members of the<br>
                                  existence and identity of, a
                                  complainant in order to further the
                                  resolution<br>
                                  of the complaint.  The Ombudsman shall
                                  take all reasonable steps necessary<br>
                                  to ensure that if staff and Board
                                  members are made aware of the
                                  existence<br>
                                  and identity of a complainant, they
                                  agree to maintain the confidential<br>
                                  nature of such information, except as
                                  necessary to further the resolution<br>
                                  of a complaint<br>
                                  <br>
                                  <br>
                                  <br>
                                </blockquote>
                              </blockquote>
                              <br>
                              --0000000000001b8a3905a7ae9612<br>
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                              <br>
                              <div dir=3D"ltr">Hi
                              all<div><br></div><div>If
                              you are interested in the act=<br>
                              ion taken by the NCSG EC, which is
                              referred to by the Ombudsman in his comm=<br>
                              unication, you may refer to the EC list,
                              which is publicly archived:=C2=A0<=<br>
                              a href=3D"<a
                                href="https://lists.ncsg.is/pipermail/ncsg-ec/2020-June/thread.html"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://lists.ncsg.is/pipermail/ncsg-ec/2020-June/thread.html</a>">ht=<br>
                              tps://<a
                                href="http://lists.ncsg.is/pipermail/ncsg-ec/2020-June/thread.html"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">lists.ncsg.is/pipermail/ncsg-ec/2020-June/thread.html</a></a></div><div><=<br>
                              br></div><div>Otherwise,
                              and generally speaking, the handling of
                              complaints=<br>
                              by the Ombudsman Office is a confidential
                              process, as specified=C2=A0on it=<br>
                              s website (<a href=3D"<a
                                href="https://www.icann.org/ombudsman"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://www.icann.org/ombudsman</a>"><a
                                href="https://www.icann.or"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://www.icann.or</a>=<br>
g/ombudsman</a>):</div><div><br></div><div>&quot;Complaints
                              to the ombudsma=<br>
                              n are completely confidential. The fact
                              that you have made a complaint is n=<br>
                              ever disclosed unless you expressly waive
                              confidentiality. This is very imp=<br>
                              ortant for those who are concerned about
                              an imbalance of power and conseque=<br>
                              nces if a complaint is
made.&quot;<br></div><div><br></div><div>As
                              you can =<br>
                              see, the confidentiality extends to the
                              existence of specific complaints. B=<br>
                              y implication, the process surrounding
                              such complaints and their contents a=<br>
                              re also to remain
                              confidential.</div><div><br></div><div>The
                              Ombudsman Offi=<br>
                              ce website also links to a flyer which
                              gives more details on how it handles=<br>
complaints.=C2=A0</div><div><br></div><div>Have
                              a nice day,=C2=A0</div><di=<br>
v><br></div><div><br></div><div><br></div><div><br></div><div><br></div><di=<br>
v><br></div></div><br><div
                              class=3D"gmail_quote"><div
                              dir=3D"ltr" class=3D"=<br>
                              gmail_attr">On Tue, Jun 9, 2020 at 5:32
                              PM Remmy Nweke &lt;<a
                              href=3D"mailt=<br>
                              <a href="mailto:o%3Aremmyn@gmail.com"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">o:remmyn@gmail.com</a>"><a
                                href="mailto:remmyn@gmail.com"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">remmyn@gmail.com</a></a>&gt;
                              wrote:<br></div><blockquote
                              cl=<br>
                              ass=3D"gmail_quote" style=3D"margin:0px
                              0px 0px 0.8ex;border-left:1px solid=<br>
rgb(204,204,204);padding-left:1ex"><div dir=3D"ltr">Thanks
                              Steph, hope you=<br>
                              are keeping safe as well as all of
                              us.<div><br></div><div>I
                              support Farell=<br>
                              and Grace positions, it will help us all
                              understand the matter better and =<br>
                              take caution where necessary, precisely on
                              the complaint sent to Ombdusman.=<br>
</div><div><br></div><div>Thanks in
                              anticipation of your
                              response.<br><div>=<br>
                              <br clear=3D"all"><div><div
                              dir=3D"ltr"><div
                              dir=3D"ltr"><div><div
                              dir=3D"l=<br>
                              tr"><div><div
                              dir=3D"ltr"><div
                              dir=3D"ltr"><div
                              dir=3D"ltr"><div dir=3D"ltr=<br>
                              "><div dir=3D"ltr"><div
                              dir=3D"ltr"><div
                              dir=3D"ltr"><div
                              dir=3D"ltr"><div =<br>
                              dir=3D"ltr"><div
                              dir=3D"ltr"><div
                              dir=3D"ltr"><div
                              dir=3D"ltr"><div dir=3D"=<br>
                              ltr"><div dir=3D"ltr"><div
                              dir=3D"ltr"><div
                              dir=3D"ltr"><div
                              dir=3D"ltr"><d=<br>
                              iv dir=3D"ltr"><div
                              dir=3D"ltr"><div
                              dir=3D"ltr">____<div>REMMY NWEKE,
                              <fon=<br>
                              t
                              size=3D"1">mNGE</font>,=C2=A0=C2=A0</div><div>Lead
                              Consulting Strategist/=<br>
                              Group Executive
                              Editor,=C2=A0<br><span
                              style=3D"background-color:rgb(255,0,=<br>
                              0)">DigitalSENSE Africa
                              Media</span>=C2=A0<span>[<i>Multiple-award
                              winning =<br>
medium</i>]<br></span>(<a href=3D"<a
                                href="http://www.digitalsenseafrica.com.ng/busi="
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">http://www.digitalsenseafrica.com.ng/busi=</a><br>
                              nessnews"
                              target=3D"_blank">DigitalSENSE Business
                              News</a>; <a href=3D"http=<br>
                              ://<a href="http://www.itrealms.com.ng"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">www.itrealms.com.ng</a>"
                              target=3D"_blank">ITREALMS</a>,
                              <a href=3D"<a href="http://w"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">http://w</a>=<br>
                              <a href="http://ww.naijaagronet.com.ng"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">ww.naijaagronet.com.ng</a>"
target=3D"_blank">NaijaAgroNet</a>)</div><div>Block=<br>
                              F1, Shop 133 Moyosore Aboderin Plaza,
                              Bolade Junction, Oshodi-Lagos<br>M:
                              =<br>
                              234-8033592762, 8023122558, 8051000475,
                              T:=C2=A0<a href=3D"<a
                                href="http://www.twitt" rel="noreferrer"
                                target="_blank" moz-do-not-send="true">http://www.twitt</a>=<br>
                              <a href="http://er.com/ITRealms"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">er.com/ITRealms</a>"
target=3D"_blank">@ITRealms<br></a><div>Author:
                              <a href=3D=<br>
                              "<a
                                href="https://www.facebook.com/adecadeofictreportageinnigeria%E2%80%8E"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://www.facebook.com/adecadeofictreportageinnigeria%E2%80%8E</a>"
                              target=<br>
                              =3D"_blank">A Decade of ICT Reportage
                              in
                              Nigeria</a></div><div><br></div><d=<br>
                              iv><b><font
                              color=3D"#ff0000">2020=C2=A0<a
                              href=3D"<a href="http://www.digitalsensea"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">http://www.digitalsensea</a>=<br>
                              <a href="http://frica.com.ng"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">frica.com.ng</a>"
                              target=3D"_blank">Nigeria DigitalSENSE
                              Forum on IG4D &amp; Ni=<br>
                              geria IPv6
Roundtable</a></font></b>=C2=A0</div><div>JOIN
                              us!!</div><div><b=<br>
                              r></div><div>*Vice
                              President, <a href=3D"<a
                                href="http://www.acsis-scasi.org/en/"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">http://www.acsis-scasi.org/en/</a>"
                              ta=<br>
                              rget=3D"_blank">African Civil Society
                              on the Information Society
                              (ACSIS</a>=<br>
)</div><div>_______________________________________________________________=<br>
                              __<br><font
                              size=3D"1">*Confidentiality Notice:*
                              The information in this do=<br>
                              cument and attachments are confidential
                              and may also be privileged informat=<br>
                              ion. It is intended only for the use of
                              the named recipient. Remmy Nweke do=<br>
                              es not accept legal responsibility for the
                              contents of this e-mail. If you =<br>
                              are not the intended recipient, please
                              notify me immediately, then delete t=<br>
                              his document and do not disclose the
                              contents of this document to any other=<br>
                              person, nor make any copies. Violators may
                              face court persecution.<br></fo=<br>
nt><br></div></div></div></div></div></div></div></div></div></div></div></=<br>
div></div></div></div></div></div></div></div></div></div></div></div></div=<br>
                              <blockquote type="cite"></div></div></div></div><br></div></div></div><br><div
                                class=3D"gmail_quot=<br>
                              </blockquote>
                              e"><div dir=3D"ltr"
                              class=3D"gmail_attr">On Tue, Jun 9,
                              2020 at 8:40 PM Far=<br>
                              ell FOLLY &lt;<a href=3D"mailto:<a
                                href="mailto:farell@benin2point0.org"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">farell@benin2point0.org</a>"
                              target=3D"_blank">=<br>
                              <a href="mailto:farell@benin2point0.org"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">farell@benin2point0.org</a></a>&gt;
                              wrote:<br></div><blockquote
                              class=3D"gmail_=<br>
                              quote" style=3D"margin:0px 0px 0px
                              0.8ex;border-left:1px solid rgb(204,204,=<br>
                              204);padding-left:1ex"><div>Dear
Stephanie,<div><br></div><div>Thanks for s=<br>
                              ending this to us. I appreciate you
                              approach.=C2=A0</div><div><br></div><di=<br>
                              v>However I do have one concern:
                              Sending us the response of the Ombudsman
                              i=<br>
                              s good, but could we also read what the
                              NCSG committee sent to him? Also ha=<br>
                              ve both involved parties been heard by the
                              Ombudsman or the NCSG EC just wr=<br>
                              ote that one member was aggressive and
                              forwarded some e-mail to witness the=<br>
case?</div><div><br></div><div>If all this
                              was done beforehand, I must hav=<br>
                              e been missed those conversation threads.
                              Then, please *disregard last tran=<br>
smission*</div><div><br></div><div><br></div><div>Be
                              assured that my e-mail=<br>
                              has the sole intention to understand the
                              process. I am not criticising, I =<br>
                              am not accusing , I am not
                              supporting.<br><div><br>
                              <div dir=3D"auto"
                              style=3D"color:rgb(0,0,0);letter-spacing:normal;text-alig=<br>
n:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing=<br>
                              :0px;text-decoration:none"><div
                              dir=3D"auto"
                              style=3D"color:rgb(0,0,0);lett=<br>
er-spacing:normal;text-align:start;text-indent:0px;text-transform:none;whit=<br>
e-space:normal;word-spacing:0px;text-decoration:none"><div
                              dir=3D"auto" sty=<br>
le=3D"color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0=<br>
px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:=<br>
                              none"><div dir=3D"auto"
                              style=3D"color:rgb(0,0,0);letter-spacing:normal;tex=<br>
t-align:start;text-indent:0px;text-transform:none;white-space:normal;word-s=<br>
                              pacing:0px"><div dir=3D"auto"
                              style=3D"color:rgb(0,0,0);letter-spacing:norm=<br>
al;text-align:start;text-indent:0px;text-transform:none;white-space:normal;=<br>
                              word-spacing:0px"><div dir=3D"auto"
                              style=3D"color:rgb(0,0,0);font-family:H=<br>
elvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-wei=<br>
ght:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-tran=<br>
sform:none;white-space:normal;word-spacing:0px"><div
                              dir=3D"auto"><br>@__f_=<br>
                              f__<br><br>Best
                              Regards<br><div
                              style=3D"color:rgb(0,0,0);font-family:Helve=<br>
tica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:=<br>
normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transfor=<br>
m:none;white-space:normal;word-spacing:0px">_______________________________=<br>
                              _____</div><div
                              style=3D"color:rgb(0,0,0);font-family:Helvetica;font-size:1=<br>
2px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-sp=<br>
acing:normal;text-align:start;text-indent:0px;text-transform:none;white-spa=<br>
ce:normal;word-spacing:0px"><br></div><div
                              style=3D"color:rgb(0,0,0);font-f=<br>
amily:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;f=<br>
ont-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;te=<br>
xt-transform:none;white-space:normal;word-spacing:0px">(Ekue) Farell
                              FOLLY<=<br>
                              /div><div
                              style=3D"color:rgb(0,0,0);font-family:Helvetica;font-size:12px;fo=<br>
nt-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:=<br>
normal;text-align:start;text-indent:0px;text-transform:none;white-space:nor=<br>
                              mal;word-spacing:0px">GNSO
                              Councillor</div><div
                              style=3D"color:rgb(0,0,0);f=<br>
ont-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:nor=<br>
mal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0=<br>
px;text-transform:none;white-space:normal;word-spacing:0px"><a
                              href=3D"http=<br>
                              ://<a
                                href="http://linkedin.com/in/farellf"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">linkedin.com/in/farellf</a>"
                              target=3D"_blank"><a
                                href="http://linkedin.com/in/farellf"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">linkedin.com/in/farellf</a></a>=<br>
                              =C2=A0<br></div><div
                              style=3D"color:rgb(0,0,0);font-family:Helvetica;font-s=<br>
ize:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;lett=<br>
er-spacing:normal;text-align:start;text-indent:0px;text-transform:none;whit=<br>
e-space:normal;word-spacing:0px"><br></div><div
                              style=3D"color:rgb(0,0,0);f=<br>
ont-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:nor=<br>
mal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0=<br>
px;text-transform:none;white-space:normal;word-spacing:0px"><br></div><br><=<br>
                              /div></div><br
                              style=3D"color:rgb(0,0,0);font-family:Helvetica;font-size:12=<br>
px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spa=<br>
cing:normal;text-align:start;text-indent:0px;text-transform:none;white-spac=<br>
                              e:normal;word-spacing:0px"><br
                              style=3D"color:rgb(0,0,0);font-family:Helvet=<br>
ica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:n=<br>
ormal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform=<br>
:none;white-space:normal;word-spacing:0px"></div></div></div></div></div><br>
                              </div><br>
                              <div><br><blockquote
                              type=3D"cite"><div>On 9 Jun 2020,
                              at 21:28, Stephanie =<br>
                              E Perrin &lt;<a href=3D"mailto:<a
                                href="mailto:stephanie.perrin@MAIL.UTORONTO.CA"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">stephanie.perrin@MAIL.UTORONTO.CA</a>"
                              target=3D=<br>
                              "_blank"><a
                                href="mailto:stephanie.perrin@MAIL.UTORONTO.CA"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">stephanie.perrin@MAIL.UTORONTO.CA</a></a>&gt;
wrote:</div><br><div><p =<br>
style=3D"font-family:Helvetica;font-size:12px;font-style:normal;font-varian=<br>
t-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;tex=<br>
t-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-d=<br>
                              ecoration:none">Dear
                              members,</p><p
                              style=3D"font-family:Helvetica;font-siz=<br>
e:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter=<br>
-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-=<br>
space:normal;word-spacing:0px;text-decoration:none">I forwarding the
                              letter=<br>
                              from the Ombudsman, informing us of his
                              decision in the matter of the rece=<br>
                              nt disruption on the NCSG list.=C2=A0 I
                              would like to thank him for his spe=<br>
                              edy action in this matter, and the EC for
                              its collaborative efforts in inve=<br>
                              stigating and dealing with the
                              matter.</p><p
                              style=3D"font-family:Helvetica=<br>
;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:norm=<br>
al;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:no=<br>
ne;white-space:normal;word-spacing:0px;text-decoration:none">Kind
                              regards<s=<br>
pan>=C2=A0</span><br></p><p
                              style=3D"font-family:Helvetica;font-size:12px;f=<br>
ont-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing=<br>
:normal;text-align:start;text-indent:0px;text-transform:none;white-space:no=<br>
rmal;word-spacing:0px;text-decoration:none">Stephanie
                              Perrin</p><p style=3D=<br>
"font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:n=<br>
ormal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent=<br>
:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoratio=<br>
                              n:none">NCSG
                              Chair<br></p><div
                              style=3D"font-family:Helvetica;font-size:12p=<br>
x;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spac=<br>
ing:normal;text-align:start;text-indent:0px;text-transform:none;white-space=<br>
:normal;word-spacing:0px;text-decoration:none">.................<br><br><di=<br>
                              v><div style=3D"margin:0in 0in
                              0.0001pt;font-size:11pt;font-family:Calibri,=<br>
                              sans-serif">Dear NCSG Executive
                              Committee,<u></u><u></u></div><div
                              style=3D=<br>
                              "margin:0in 0in
                              0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><u>=<br>
</u>=C2=A0<u></u></div><div
                              style=3D"margin:0in 0in
                              0.0001pt;font-size:11pt=<br>
                              ;font-family:Calibri,sans-serif">Please
                              be advised I have contacted Mr. Agg=<br>
                              arwal to advise him that I support the
                              action taken by the NCSG and NCUC Ex=<br>
                              ecutive Committees in removing him from
                              participation in the NCSG-Discuss a=<br>
                              nd NCUC-Discuss mailing lists. In my
                              opinion, his behavior was a clear viol=<br>
                              ation of the ICANN Expected Standards of
                              Behavior.<u></u><u></u></div><div
                              =<br>
                              style=3D"margin:0in 0in
                              0.0001pt;font-size:11pt;font-family:Calibri,sans-se=<br>
rif"><u></u>=C2=A0<u></u></div><div
                              style=3D"margin:0in 0in 0.0001pt;font-s=<br>
ize:11pt;font-family:Calibri,sans-serif">I will contact ICANN Legal
                              to info=<br>
                              rm them of the
                              situation.<u></u><u></u></div><div
                              style=3D"margin:0in 0in 0=<br>
.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><u></u>=C2=A0<u></u>=<br>
                              </div><div style=3D"margin:0in
                              0in
                              0.0001pt;font-size:11pt;font-family:Cali=<br>
                              bri,sans-serif">As Mr. Aggarwal is
                              still a member of NCSG/NCUC I have advis=<br>
                              ed him that if he wishes to resume
                              participating in the email lists to cont=<br>
                              act me and I could facilitate a discussion
                              if you should be willing to ente=<br>
                              rtain the idea. Of course, this direction
                              would hinge on an explicit accept=<br>
                              ance of the ICANN Expected Standards of
                              Behavior.<u></u><u></u></div><div
                              s=<br>
                              tyle=3D"margin:0in 0in
                              0.0001pt;font-size:11pt;font-family:Calibri,sans-ser=<br>
if"><u></u>=C2=A0<u></u></div><div
                              style=3D"margin:0in 0in 0.0001pt;font-si=<br>
ze:11pt;font-family:Calibri,sans-serif">Should Mr. Aggarwal continue
                              aggres=<br>
                              sive behavior towards any of you or your
                              constituents, please advise me imm=<br>
                              ediately as I would consider a
                              continuation of his demonstrated behavior
                              to=<br>
                              be a violation of the Community
                              Anti-Harassment
                              Policy.<u></u><u></u></div=<br>
                              <blockquote type="cite"><div
                                style=3D"margin:0in 0in
                                0.0001pt;font-size:11pt;font-family:Calibri,s=<br>
                              </blockquote>
ans-serif"><u></u>=C2=A0<u></u></div><div
                              style=3D"margin:0in 0in 0.0001pt;=<br>
font-size:11pt;font-family:Calibri,sans-serif">Please do not hesitate
                              to sh=<br>
                              are this response to your respective email
lists.<u></u><u></u></div><div s=<br>
                              tyle=3D"margin:0in 0in
                              0.0001pt;font-size:11pt;font-family:Calibri,sans-ser=<br>
if"><u></u>=C2=A0<u></u></div><div
                              style=3D"margin:0in 0in 0.0001pt;font-si=<br>
ze:11pt;font-family:Calibri,sans-serif">Sincerely yours
                              Herb<u></u><u></u><=<br>
                              /div><div style=3D"margin:0in 0in
                              0.0001pt;font-size:11pt;font-family:Calib=<br>
ri,sans-serif"><u></u>=C2=A0<u></u></div><div><div
                              style=3D"margin:0in 0in =<br>
0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span
                              style=3D"font=<br>
                              -size:10.5pt">Herb
Waye<u></u><u></u></span></div><div><div
                              style=3D"margin=<br>
                              :0in 0in
                              0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span
                              styl=<br>
                              e=3D"font-size:10.5pt">ICANN
Ombudsman<u></u><u></u></span></div></div><div=<br>
                              <blockquote type="cite"><div
                                style=3D"margin:0in 0in
                                0.0001pt;font-size:11pt;font-family:Calibri,s=<br>
                              </blockquote>
                              ans-serif"><span
style=3D"font-size:10.5pt"><u></u>=C2=A0<u></u></span></di=<br>
                              v></div><div><div
                              style=3D"margin:0in 0in
                              0.0001pt;font-size:11pt;font-fami=<br>
                              ly:Calibri,sans-serif"><span
                              style=3D"font-size:10.5pt"><a
                              href=3D"<a class="moz-txt-link-freetext" href="https://=">https://=</a><br>
                              <a href="http://www.icann.org/ombudsman"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">www.icann.org/ombudsman</a>"
                              target=3D"_blank"><a
                                href="https://www.icann.org/ombudsman"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://www.icann.org/ombudsman</a><=<br>
/a><u></u><u></u></span></div></div><div><div
                              style=3D"margin:0in 0in 0.000=<br>
1pt;font-size:11pt;font-family:Calibri,sans-serif"><span
                              style=3D"font-size=<br>
                              :10.5pt"><a href=3D"<a
                                href="https://www.facebook.com/ICANNOmbudsman"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://www.facebook.com/ICANNOmbudsman</a>"
                              target=3D"_bla=<br>
                              nk"><a
                                href="https://www.facebook.com/ICANNOmbudsman"
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://www.facebook.com/ICANNOmbudsman</a></a><u></u><u></u></span></div><=<br>
                              /div><div><div
                              style=3D"margin:0in 0in
                              0.0001pt;font-size:11pt;font-family:=<br>
                              Calibri,sans-serif"><span
                              style=3D"font-size:10.5pt">Twitter:
                              @IcannOmbudsm=<br>
an<u></u><u></u></span></div></div><div><div
                              style=3D"margin:0in 0in 0.0001=<br>
pt;font-size:11pt;font-family:Calibri,sans-serif"><span
                              style=3D"font-size:=<br>
10.5pt"><u></u>=C2=A0<u></u></span></div></div><div><div
                              style=3D"margin:0i=<br>
                              n 0in
                              0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span
                              style=<br>
                              =3D"font-size:10.5pt">ICANN Expected
                              Standards of
                              Behavior:<u></u><u></u></=<br>
span></div></div><div><div><div><div><div
                              style=3D"margin:0in 0in 0.0001pt;=<br>
font-size:11pt;font-family:Calibri,sans-serif"><span
                              style=3D"font-size:10.=<br>
                              5pt"><a href=3D"<a
                                href="https://www.icann.org/en/system/files/files/expected-standa="
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://www.icann.org/en/system/files/files/expected-standa=</a><br>
                              rds-15sep16-en.pdf" target=3D"_blank"><a
href="https://www.icann.org/en/system/files=" rel="noreferrer"
                                target="_blank" moz-do-not-send="true">https://www.icann.org/en/system/files=</a><br>
/files/expected-standards-15sep16-en.pdf</a><u></u><u></u></span></div><div=<br>
                              style=3D"margin:0in 0in
                              0.0001pt;font-size:11pt;font-family:Calibri,sans-s=<br>
                              erif"><span
                              style=3D"font-size:10.5pt">Community
                              Anti-Harassment Policy<u><=<br>
/u><u></u></span></div><div
                              style=3D"margin:0in 0in
                              0.0001pt;font-size:11pt=<br>
;font-family:Calibri,sans-serif"><span
                              style=3D"font-size:10.5pt"><a href=<br>
                              =3D"<a
href="https://www.icann.org/resources/pages/community-anti-harassment-policy-="
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://www.icann.org/resources/pages/community-anti-harassment-policy-=</a><br>
                              2017-03-24-en" target=3D"_blank"><a
                                href="https://www.icann.org/resources/pages/comm="
                                rel="noreferrer" target="_blank"
                                moz-do-not-send="true">https://www.icann.org/resources/pages/comm=</a><br>
unity-anti-harassment-policy-2017-03-24-en</a><u></u><u></u></span></div><d=<br>
                              iv style=3D"margin:0in 0in
                              0.0001pt;font-size:11pt;font-family:Calibri,sans=<br>
                              -serif"><span
                              style=3D"font-family:Garamond,serif;color:rgb(31,73,125)">Con=<br>
                              fidentiality</span><span
                              lang=3D"EN-NZ"
                              style=3D"font-size:12pt"><u></u><u>=<br>
                              </u></span></div><div
                              style=3D"margin:0in 0in
                              0.0001pt;font-size:11pt;font-=<br>
                              family:Calibri,sans-serif"><span
                              style=3D"font-family:Garamond,serif;color:=<br>
                              rgb(31,73,125)">All matters brought
                              before the Ombudsman shall be treated a=<br>
                              s confidential.=C2=A0 The Ombudsman shall
                              also take all reasonable steps ne=<br>
                              cessary to preserve the privacy of, and to
                              avoid harm to, those parties not=<br>
                              involved in the complaint being
                              investigated by the Ombudsman.The
                              Ombudsma=<br>
                              n shall only make inquiries about, or
                              advise staff or Board members of the =<br>
                              existence and identity of, a complainant
                              in order to further the resolution=<br>
                              of the complaint.=C2=A0 The Ombudsman
                              shall take all reasonable steps nece=<br>
                              ssary to ensure that if staff and Board
                              members are made aware of the exist=<br>
                              ence and identity of a complainant, they
                              agree to maintain the confidential=<br>
                              nature of such information, except as
                              necessary to further the resolution =<br>
                              of a
complaint</span></div></div></div></div></div></div></div></div></div>=<br>
</blockquote></div><br></div></div></blockquote></div><br>
                              </blockquote></div><br>
                              <br>
                              --0000000000001b8a3905a7ae9612--<br>
                            </div>
                          </div>
                        </blockquote>
                      </div>
                      <br>
                    </div>
                  </div>
                </blockquote>
              </div>
            </blockquote>
          </div>
        </blockquote>
      </div>
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