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Happy to answer questions as always.
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<div class="">-James<br class="">
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<div class="">On 12 Mar 2018, at 19:02, Rafik Dammak <<a href="mailto:rafik.dammak@GMAIL.COM" class="">rafik.dammak@GMAIL.COM</a>> wrote:</div>
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<div dir="ltr" class="">Hi all,
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<div class="">as shared regularly here, you can find the latest report from Customer Standing Committee regarding the performance of Public Technical Identifiers.</div>
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<div class="">please feel free to ask any question, I do believe that James Gannon the GNSO representative there can respond and give more details.</div>
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<div class="">Best Regards,</div>
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<div class="">Rafik Dammak</div>
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<div class="">NCSG Policy Committee Chair</div>
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<div class="gmail_quote">---------- Forwarded message ----------<br class="">
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<p class="MsoNormal"><span style="font-size: 14pt;" class="">12 March 2018</span><span style="" class=""><u class=""></u><u class=""></u></span></p>
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<span style="font-size: 14pt;" class="">Dear Community Members,</span><span style="" class=""><u class=""></u><u class=""></u></span></p>
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<span style="font-size: 14pt;" class="">As chair of the Customer Standing Committee I am pleased to provide you our monthly report on the performance of Public Technical Identifiers (PTI) over February 2018. I am pleased to inform you the CSC has concluded
that PTI’s overall performance over January 2018 was Satisfactory – The<span class="m_-1853870833035232307apple-converted-space"> </span>service level agreement at 96.9% for the month of February 2018. Missed service level agreements that were satisfactorily
explained and not an indication of a performance issue.<span class="m_-1853870833035232307apple-converted-space"> </span>The CSC was informed that during the reporting period PTI has not received complaints. The February 2018 PTI Naming Performance Report
to the CSC, which includes the listing of the individual service level metrics along with their actual and historical performance, can be found at:<span class="m_-1853870833035232307apple-converted-space"> </span><a href="https://www.iana.org/performance/csc-reports/201802" target="_blank" class=""><span style="font-size:12.0pt;color:#954f72" class="">https://www.iana.org/<wbr class="">performance/csc-reports/201802</span></a><span class="m_-1853870833035232307apple-converted-space"><wbr class=""> </span>.</span><span style="" class=""><u class=""></u><u class=""></u></span></p>
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<span style="font-size: 14pt;" class="">The CSC and PTI have concluded their discussions on Remedial Action Procedures, as foreseen in the CSC charter and now awaits formal agreement. The CSC was also informed on the progress of the work of the CSC Charter
Review team, a joint ccNSO – Registry Stakeholder Group effort, and looks forward to its findings and proposals in the near future. Further, the members of the CSC re-appointed the chair for another year.
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<span style="font-size: 14pt;" class=""> The CSC regular meeting is scheduled at or around the 15<sup class="">th</sup> every month, and the CSC report on the PTI performance is send out shortly after that meeting. If you would like to be informed of upcoming
meetings or receive CSC reports directly, you may want to subscribe to our announce list at </span><span style="" class=""><a href="https://mm.icann.org/mailman/listinfo/csc-announce" target="_blank" class=""><span style="color:#954f72" class="">https://mm.icann.org/<wbr class="">mailman/listinfo/csc-announce</span></a></span><span style="font-size: 14pt;" class=""> <wbr class="">.
Any comments on our reporting to you is welcome.</span><span style="" class=""><u class=""></u><u class=""></u></span></p>
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<span style="font-size: 14pt;" class=""> The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at </span><span style="" class=""><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=" target="_blank" class=""><span style="color:#954f72" class="">https://www.icann.org/csc[<wbr class="">icann.org]</span></a></span><span style="font-size: 14pt;" class=""> .</span><span style="" class=""><u class=""></u><u class=""></u></span></p>
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<span style="font-size: 14pt;" class="">Kind regards,</span><span style="" class=""><u class=""></u><u class=""></u></span></p>
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<span style="font-size: 14pt;" class="">Byron Holland </span><span style="" class=""><u class=""></u><u class=""></u></span></p>
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<span style="font-size: 14pt;" class="">Chair CSC</span><span style="" class=""><u class=""></u><u class=""></u></span></p>
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<span id="cid:CC54E987-BF02-4C6B-A93F-F027274DC5BB@home"><CSC Report February 2018 Performance .pdf></span><span id="cid:8C529AFC-E59B-4C72-B7A7-24C61EB1D67B@home"><smime.p7s></span></div>
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