<div dir="ltr">hi all,<div><br></div><div>Please find the latest CSC report on PTI performance.</div><div><br></div><div>Best,</div><div><br></div><div>Rafik<div class="gmail_quote"><div dir="ltr"><div><div class="gmail_quote"><div><div class="gmail-h5"><div bgcolor="white" lang="EN-US"><div class="gmail-m_988812338897160752m_1798570026761580304WordSection1"><p class="MsoNormal"><span style="font-size:14pt"> <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt">------------------------------<wbr>------------------------------<wbr>---------<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt">17 January 2018<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt"> <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt">Dear Community Members,<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt">As chair of the Customer Standing Committee I am providing you our December 2017 monthly report on the performance of Public Technical Identifiers (PTI). I am pleased to inform you the CSC has concluded that PTI’s overall performance over December 2017 was again “Excellent”- PTI met all the service level agreement at 100 % over the month of December 2017. The CSC was informed that during the reporting period PTI has not received complaints.<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt"> <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt">The December 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <span class="gmail-TSRSpan" id="gmail-TSRSpan_132"><img class="gmail-TSRWebRatingIcon" style="width: 16px; height: 16px; border: 0px;"></span><span class="TSRSpan" id="TSRSpan_135"><img class="TSRWebRatingIcon" src="chrome-extension://cfeleongjhdjephegmmmdjgbfjiindbe/./images/webicon_green.png" style="width: 16px; height: 16px; border: 0px;"></span><a href="https://www.iana.org/performance/csc-reports/201612" target="_blank" style="background-color:rgb(184,234,184)">https://www.iana.org/perfo<wbr>rmance/csc-reports/201612</a><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt"> <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt"> <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt">The CSC regular meeting is scheduled at or around the 15^th every month, and the CSC report on the PTI performance is send out shortly after that meeting.  If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <span class="gmail-TSRSpan" id="gmail-TSRSpan_133"><img class="gmail-TSRWebRatingIcon" style="width: 16px; height: 16px; border: 0px;"></span><span class="TSRSpan" id="TSRSpan_136"><img class="TSRWebRatingIcon" src="chrome-extension://cfeleongjhdjephegmmmdjgbfjiindbe/./images/webicon_green.png" style="width: 16px; height: 16px; border: 0px;"></span><a href="https://mm.icann.org/mailman/listinfo/csc-announce" target="_blank" style="background-color:rgb(184,234,184)">https://mm.icann.org/mailma<wbr>n/listinfo/csc-announce</a> . Any comments on our reporting to you is welcome.<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt"> <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt"> The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <span class="gmail-TSRSpan" id="gmail-TSRSpan_134"><img class="gmail-TSRWebRatingIcon" style="width: 16px; height: 16px; border: 0px;"></span><span class="TSRSpan" id="TSRSpan_137"><img class="TSRWebRatingIcon" src="chrome-extension://cfeleongjhdjephegmmmdjgbfjiindbe/./images/webicon_green.png" style="width: 16px; height: 16px; border: 0px;"></span><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=" target="_blank" style="background-color:rgb(184,234,184)">https://www.icann.org/csc[i<wbr>cann.org]</a> .<u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:14pt"> </span></b><span style="font-size:14pt"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt"> <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt">Kind regards,<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt">Byron Holland <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt">Chair CSC<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt"> <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:14pt"><u></u> </span></p></div></div></div></div></div></div><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