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Yes happy to answer any questions.<br class="">
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<div class="">On 16 Dec 2017, at 00:26, Rafik Dammak <<a href="mailto:rafik.dammak@gmail.com" class="">rafik.dammak@gmail.com</a>> wrote:</div>
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<div dir="ltr" class="">hi all,
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<div class="">please find attached the Customer Standing Committee report. I think James as the non-registry representative from GNSO may respond to the questions about the report.</div>
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<div class="">Best,</div>
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<div class="">Rafik<br clear="all" class="">
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<p class="MsoNormal"><span style="font-size:14.0pt" class="">------------------------------<wbr class="">------------------------------<wbr class="">---------<u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt" class="">15 December 2017<u class=""></u><u class=""></u></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt" class="">Dear Community Members,<u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt" class="">As chair of the Customer Standing Committee I am providing you our November 2017 monthly report on the performance of Public Technical Identifiers (PTI). I am pleased to inform you that the CSC has
concluded PTI’s overall performance in November 2017 was “Satisfactory”- PTI met the service level agreement at 96.9% for the month of November 2017. Missing the service levels is adequately explained and is not an indication of a persistent issue. The CSC
was informed that during the reporting period PTI has received two complaints.<u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt" class=""> <u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt" class="">The November 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports/201711" target="_blank" class="">https://www.iana.org/<wbr class="">performance/csc-reports/201711</a><wbr class=""> . <u class=""></u><u class=""></u></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt" class=""> <u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt" class="">The CSC regular meeting is scheduled at or around the 15<sup class="">th</sup> every month, and the CSC report on the PTI performance is send out shortly after that meeting. If you would like to
be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce" target="_blank" class="">https://mm.icann.org/<wbr class="">mailman/listinfo/csc-announce</a> <wbr class="">.
Any comments on our reporting to you is welcome.<u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt" class=""> <u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt" class=""> The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=" target="_blank" class="">https://www.icann.org/csc[<wbr class="">icann.org]</a> .<u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><b class=""><span style="font-size:14.0pt" class=""> </span></b><span style="font-size:14.0pt" class=""><u class=""></u><u class=""></u></span></p>
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<span id="cid:1A41095F-6169-4D8C-85C8-8854A5730E3A@home"><CSC Report PTI Performance November 2017.pdf></span></div>
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