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<p>Agree with Nick and Milton.<br>
</p>
<br>
<div class="moz-cite-prefix">On 18/09/2017 13:59, Mueller, Milton L
wrote:<br>
</div>
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal">I think a response welcoming this
initiative and including some positive recommendations
for refining the approach could be a good step to
encourage further transparency across ICANN's operations
and activity going forward.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I
think Nick is right that we don’t want to come across as
trashing them, but too much welcoming and not enough
criticism will give ICANN the wrong signal. As someone with
a lot of experience in how ICANN reacts to things, we’ve got
to make it clear that their metrics are mostly missing the
target.
<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Dr.
Milton Mueller<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Professor,
School of Public Policy<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Georgia
Institute of Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a
href="http://www.internetgovernance.org/"
moz-do-not-send="true"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;text-decoration:none"><img
id="Picture_x0020_1"
src="cid:part1.4CD0D8B0.B4F6722E@intpolicy.com"
alt="IGP_logo_gold block_email sig" class="" height="54"
width="250" border="0"></span></a><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal">Kind regards,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Nick<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><br clear="all">
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><b>Nick Shorey</b><o:p></o:p></p>
<div>
<p class="MsoNormal">Phone: +44 (0) 7552 455 988<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Email: <a
href="mailto:lists@nickshorey.com"
target="_blank" moz-do-not-send="true">
lists@nickshorey.com</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Skype: nick.shorey<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Twitter: @nickshorey<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">LinkedIn: <a
href="http://www.linkedin.com/in/nicklinkedin"
target="_blank" moz-do-not-send="true">
www.linkedin.com/in/nicklinkedin</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Web: <a
href="http://www.nickshorey.com"
target="_blank" moz-do-not-send="true">www.nickshorey.com</a><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Sat, Sep 9, 2017 at 10:02 PM, Zakir
Syed <<a
href="mailto:00000206f69697ca-dmarc-request@listserv.syr.edu"
target="_blank" moz-do-not-send="true">00000206f69697ca-dmarc-request@listserv.syr.edu</a>>
wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC
1.0pt;padding:0in 0in 0in
6.0pt;margin-left:4.8pt;margin-right:0in">
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<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17026">
<p class="MsoNormal" style="background:white"><span
style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black">I
agree with Paul and Ayden. After looking at some
of these, I think they are not about
accountability at all. These could be
effectiveness and performance indicators though
but calling they accountability indicators makes
it confusing and meaningless.
<o:p></o:p></span></p>
</div>
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17118">
<p class="MsoNormal" style="background:white"><span
style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17120">
<p class="MsoNormal" style="background:white"><span
style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black">Also,
IMHO, its better we forward this discussion to "<a
href="mailto:accountability-indicators-feedback@icann.org"
target="_blank" moz-do-not-send="true">accountability-indicators-feedback@icann.org</a>"
as feedback hoping for a revised, better, and
clear version instead of "rejecting" them which
I am not sure if we as NCSG can as Paul also
mentioned below.
<o:p></o:p></span></p>
</div>
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17266">
<p class="MsoNormal" style="background:white"><span
style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17310">
<p class="MsoNormal" style="background:white"><span
style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black">Best,
<o:p></o:p></span></p>
</div>
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17297">
<p class="MsoNormal" style="background:white"><span
style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black">Zakir<o:p></o:p></span></p>
</div>
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17231">
<p class="MsoNormal"
style="margin-bottom:12.0pt;background:white"><span
style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_16880">
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_16879">
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_16878">
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_16877">
<div class="MsoNormal"
style="text-align:center;background:white"
align="center">
<span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">
<hr size="1" align="center" width="100%">
</span></div>
<p class="MsoNormal" style="background:white"><b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">From:</span></b><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">
Paul Rosenzweig <<a
href="mailto:paul.rosenzweig@REDBRANCHCONSULTING.COM"
target="_blank" moz-do-not-send="true">paul.rosenzweig@REDBRANCHCONSULTING.COM</a>><br>
<b>To:</b> <a
href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU"
target="_blank" moz-do-not-send="true">NCSG-DISCUSS@LISTSERV.SYR.EDU</a>
<br>
<b>Sent:</b> Saturday, September 9, 2017
7:18 PM<o:p></o:p></span></p>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
<b>Subject:</b> Re: [info] Introducing
the New Accountability Indicators -
ICANN Blog<o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17300">
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<div
id="m_-8490319735699343498yiv0264735840">
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17304">
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17303">
<div
id="m_-8490319735699343498yui_3_16_0_ym19_1_1504989384821_17302">
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">I
don’t know if we as NCSG have
authority to “reject” these
indicators, but I agree
completely with Ayden that
many of these are not really
indicators of anything
meaningful. Many of them are
not about ICANN’s
“accountability” in the sense
of its accountability to the
multi-stakeholder community
but about something else. I
am glad, for example, that
community digital services
have had a 100% uptime for the
last 90 days – but why that is
an accountability metric (as
opposed to a performance
metric) is not clear.
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">One
thing is, however, clear – you
get what you measure. If
THESE are the metrics then
THESE are the things that
ICANN staff will focus on. To
the extent they aren’t very
helpful, this portends some
wasted effort.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">Cheers<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">Paul<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">Paul
Rosenzweig<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"><a
href="mailto:paul.rosenzweig@redbranchconsulting.com" target="_blank"
moz-do-not-send="true"><span
style="color:#0563C1">paul.rosenzweig@redbranchconsulting.com</span></a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">O:
<a
href="tel:%28202%29%20547-0660"
target="_blank"
moz-do-not-send="true">+1
(202) 547-0660</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">M:
<a
href="tel:%28202%29%20329-9650"
target="_blank"
moz-do-not-send="true">+1
(202) 329-9650</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">VOIP:
<a
href="tel:%28202%29%20738-1739"
target="_blank"
moz-do-not-send="true">+1
(202) 738-1739</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"><a
href="http://www.redbranchconsulting.com/" target="_blank"
moz-do-not-send="true"><span
style="color:#0563C1">www.redbranchconsulting.com</span></a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">My
PGP Key:
<a
href="https://keys.mailvelope.com/pks/lookup?op=get&search=0x9A830097CA066684"
target="_blank"
moz-do-not-send="true">
<span style="color:#0563C1">https://keys.mailvelope.com/pks/lookup?op=get&search=0x9A830097CA066684</span></a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
<div
id="m_-8490319735699343498yiv0264735840yqt23572">
<div>
<p class="MsoNormal"
style="background:white"><b><span
style="font-family:"Helvetica",sans-serif;color:black">From:</span></b><span
style="font-family:"Helvetica",sans-serif;color:black">
NCSG-Discuss [mailto:<a
href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU"
target="_blank"
moz-do-not-send="true">NCSG-DISCUSS@LISTSERV.SYR.EDU</a>]
<b>On Behalf Of </b>Ayden
Férdeline<br>
<b>Sent:</b> Saturday,
September 9, 2017 8:11 AM<br>
<b>To:</b> <a
href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU"
target="_blank"
moz-do-not-send="true">NCSG-DISCUSS@LISTSERV.SYR.EDU</a><br>
<b>Subject:</b> Re: [info]
Introducing the New
Accountability Indicators -
ICANN Blog<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">These
are embarrassingly
meaningless metrics. I
have just reviewed them
(which takes more time
than it should, given the
clunky interface) and they
tell me very little about
ICANN. For instance, you
measure "community
activity in policy
development" by measuring
the number of
opportunities for formal
public comments to be
submitted? (Not the number
of people who submit
comments, but the number
of times you open an issue
up to comment?) And many
of the goals are
insufficiently
unambitious. The target
(which, incidentally, was
not met), was 300 people
using the ICANN Learn
platform in Q2? How does
ICANN justify having two
or more full-time staff
managing this tool then,
given how little it is
utilised? The tool is also
inaccurate; look at the
world map on indicator
5.3. It does not reflect
ICANN's own geographic
regions framework. These
"accountability
indicators" are window
dressing, and I think we
should reject them.<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">—Ayden <o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
</div>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<div
id="m_-8490319735699343498yiv0264735840yqt04787">
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">--------
Original Message
--------<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">Subject:
[info] Introducing the
New Accountability
Indicators - ICANN Blog<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">Local
Time: 8 September 2017
2:46 AM<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">UTC
Time: 8 September 2017
01:46<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">From:
<a
href="mailto:rafik.dammak@GMAIL.COM"
target="_blank"
moz-do-not-send="true">rafik.dammak@GMAIL.COM</a><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">To:
<a
href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU"
target="_blank"
moz-do-not-send="true">NCSG-DISCUSS@LISTSERV.SYR.EDU</a><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div
id="m_-8490319735699343498yiv0264735840yqt12799">
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">Hi all,<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">please
find below an blog
post explaining
about ICANN
accountability
indicators.<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">Best,<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">Rafik<o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div
id="m_-8490319735699343498yiv0264735840yqt15934">
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">----------
Forwarded
message
----------<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
</div>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div
id="m_-8490319735699343498yiv0264735840yqt69569">
<div>
<p
class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"><a
href="https://www.icann.org/news/blog/introducing-the-new-accountability-indicators"
target="_blank" moz-do-not-send="true">https://www.icann.org/news/blog/introducing-the-new-accountability-indicators</a><o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">Have
you ever
wondered how
many events
ICANN
participates
in by region
and how many
people we
engage with?
Or what is the
state of
ICANN's
financials? Or
how much is
being spent on
travel and
meetings? Now
you can find
all of these
answers and
more on the
beta version
of our new
<a
href="https://www.icann.org/accountability-indicators"
target="_blank" moz-do-not-send="true">Accountability Indicators page</a>.
It's a place
where you can
keep track of
progress made
against
ICANN's
strategic and
operating
plans.<o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">This
is an
evolution from
our previous
Key
Performance
Indicators
(KPI)
Dashboard.
Based on
feedback from
the ICANN
community,
organization,
and Board over
the last
couple of
years, we have
transformed
the KPI
Dashboard to
better
demonstrate
the
organization's
accountability
and
transparency
to the
community. We
recognize that
ICANN is a
unique
organization,
so market
trends and
industry
benchmarks do
not always
apply. Other
measures
better
demonstrate
our progress,
including
perception
measures such
as
satisfaction
surveys and
non-performance
measures such
as Board
composition.<o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">We
will update
these
indicators
monthly.
Initially, the
page is in
English, as we
want to get
your feedback
right away. In
the coming
months, we
will make the
page available
in the six
U.N.
languages.<o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><b><span
style="font-family:"Helvetica",sans-serif;color:black"> </span></b><span
style="font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><b><span
style="font-family:"Helvetica",sans-serif;color:black">What's
New?</span></b><span
style="font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">We've
made several
improvements
to the data
itself and are
introducing a
new
interactive
platform that
makes the data
easier to work
with and
understand.
You can drill
down to see
data in more
detail. For
example, if
you click a
column in a
chart, you'll
see a
cross-section
of data, so
you can hone
in on what
matters most
to you. You
can also
download the
underlying
data.<o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><b><span
style="font-family:"Helvetica",sans-serif;color:black"> </span></b><span
style="font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><b><span
style="font-family:"Helvetica",sans-serif;color:black">Your
Feedback Is
Important</span></b><span
style="font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">This
page serves
provides a
central place
where you can
clearly see
progress made
against the
goals and
objectives you
set in ICANN's
strategic and
operating
plans. We will
continue to
improve it,
and your
feedback is
important.
Please email
questions or
comments to
<a
href="mailto:accountabililty-indicators-feedback@icann.org"
target="_blank" moz-do-not-send="true">accountabililty-indicators-feedback@icann.org</a>.<o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
<div>
<p
class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black">Author:
Susanna
Bennett,
Senior Vice
President and
Chief
Operating
Officer, ICANN<o:p></o:p></span></p>
</div>
</div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</blockquote>
<div>
<div>
<p class="MsoNormal"
style="background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"
style="margin-bottom:12.0pt;background:white"><span
style="font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
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</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Matthew Shears
<a class="moz-txt-link-abbreviated" href="mailto:matthew@intpolicy.com">matthew@intpolicy.com</a>
+447712472987
<a class="moz-txt-link-freetext" href="Skype:mshears">Skype:mshears</a></pre>
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