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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal">I think a response welcoming this initiative and including some positive recommendations for refining the approach could be a good step to encourage further transparency across ICANN's operations and activity going forward.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I think Nick is right that we don’t want to come across as trashing them, but too much welcoming and not enough criticism will give ICANN the wrong signal. As
someone with a lot of experience in how ICANN reacts to things, we’ve got to make it clear that their metrics are mostly missing the target.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Dr. Milton Mueller<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Professor, School of Public Policy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Georgia Institute of Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.internetgovernance.org/"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="250" height="54" id="Picture_x0020_1" src="cid:image002.jpg@01D3309F.7D58A0D0" alt="IGP_logo_gold block_email sig"></span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal">Kind regards,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Nick<o:p></o:p></p>
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<p class="MsoNormal"><br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal"><b>Nick Shorey</b><o:p></o:p></p>
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<p class="MsoNormal">Phone: +44 (0) 7552 455 988<o:p></o:p></p>
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<p class="MsoNormal">Email: <a href="mailto:lists@nickshorey.com" target="_blank">
lists@nickshorey.com</a><o:p></o:p></p>
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<p class="MsoNormal">Skype: nick.shorey<o:p></o:p></p>
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<p class="MsoNormal">Twitter: @nickshorey<o:p></o:p></p>
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<p class="MsoNormal">LinkedIn: <a href="http://www.linkedin.com/in/nicklinkedin" target="_blank">
www.linkedin.com/in/nicklinkedin</a><o:p></o:p></p>
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<p class="MsoNormal">Web: <a href="http://www.nickshorey.com" target="_blank">www.nickshorey.com</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Sat, Sep 9, 2017 at 10:02 PM, Zakir Syed <<a href="mailto:00000206f69697ca-dmarc-request@listserv.syr.edu" target="_blank">00000206f69697ca-dmarc-request@listserv.syr.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black">I agree with Paul and Ayden. After looking at some of these, I think they are not about accountability at all. These could be effectiveness
and performance indicators though but calling they accountability indicators makes it confusing and meaningless.
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black">Also, IMHO, its better we forward this discussion to "<a href="mailto:accountability-indicators-feedback@icann.org" target="_blank">accountability-indicators-feedback@icann.org</a>"
as feedback hoping for a revised, better, and clear version instead of "rejecting" them which I am not sure if we as NCSG can as Paul also mentioned below.
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black">Best,
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black">Zakir<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt;background:white"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> Paul Rosenzweig <<a href="mailto:paul.rosenzweig@REDBRANCHCONSULTING.COM" target="_blank">paul.rosenzweig@REDBRANCHCONSULTING.COM</a>><br>
<b>To:</b> <a href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU" target="_blank">NCSG-DISCUSS@LISTSERV.SYR.EDU</a>
<br>
<b>Sent:</b> Saturday, September 9, 2017 7:18 PM<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
<b>Subject:</b> Re: [info] Introducing the New Accountability Indicators - ICANN Blog<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">I don’t know if we as NCSG have authority to “reject” these indicators, but I agree completely with Ayden that many of these are not really indicators
of anything meaningful. Many of them are not about ICANN’s “accountability” in the sense of its accountability to the multi-stakeholder community but about something else. I am glad, for example, that community digital services have had a 100% uptime for
the last 90 days – but why that is an accountability metric (as opposed to a performance metric) is not clear.
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">One thing is, however, clear – you get what you measure. If THESE are the metrics then THESE are the things that ICANN staff will focus on. To the extent
they aren’t very helpful, this portends some wasted effort.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">Cheers<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">Paul<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">Paul Rosenzweig<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"><a href="mailto:paul.rosenzweig@redbranchconsulting.com" target="_blank"><span style="color:#0563C1">paul.rosenzweig@redbranchconsulting.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">O:
<a href="tel:(202)%20547-0660" target="_blank">+1 (202) 547-0660</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">M:
<a href="tel:(202)%20329-9650" target="_blank">+1 (202) 329-9650</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">VOIP:
<a href="tel:(202)%20738-1739" target="_blank">+1 (202) 738-1739</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"><a href="http://www.redbranchconsulting.com/" target="_blank"><span style="color:#0563C1">www.redbranchconsulting.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">My PGP Key:
<a href="https://keys.mailvelope.com/pks/lookup?op=get&search=0x9A830097CA066684" target="_blank">
<span style="color:#0563C1">https://keys.mailvelope.com/pks/lookup?op=get&search=0x9A830097CA066684</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-family:"Helvetica",sans-serif;color:black">From:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> NCSG-Discuss [mailto:<a href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU" target="_blank">NCSG-DISCUSS@LISTSERV.SYR.EDU</a>]
<b>On Behalf Of </b>Ayden Férdeline<br>
<b>Sent:</b> Saturday, September 9, 2017 8:11 AM<br>
<b>To:</b> <a href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU" target="_blank">NCSG-DISCUSS@LISTSERV.SYR.EDU</a><br>
<b>Subject:</b> Re: [info] Introducing the New Accountability Indicators - ICANN Blog<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">These are embarrassingly meaningless metrics. I have just reviewed them (which takes more time than it should, given the clunky interface) and they tell
me very little about ICANN. For instance, you measure "community activity in policy development" by measuring the number of opportunities for formal public comments to be submitted? (Not the number of people who submit comments, but the number of times you
open an issue up to comment?) And many of the goals are insufficiently unambitious. The target (which, incidentally, was not met), was 300 people using the ICANN Learn platform in Q2? How does ICANN justify having two or more full-time staff managing this
tool then, given how little it is utilised? The tool is also inaccurate; look at the world map on indicator 5.3. It does not reflect ICANN's own geographic regions framework. These "accountability indicators" are window dressing, and I think we should reject
them.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">—Ayden <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">-------- Original Message --------<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">Subject: [info] Introducing the New Accountability Indicators - ICANN Blog<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">Local Time: 8 September 2017 2:46 AM<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">UTC Time: 8 September 2017 01:46<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">From:
<a href="mailto:rafik.dammak@GMAIL.COM" target="_blank">rafik.dammak@GMAIL.COM</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">To:
<a href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU" target="_blank">NCSG-DISCUSS@LISTSERV.SYR.EDU</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">Hi all,<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">please find below an blog post explaining about ICANN accountability indicators.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">Best,<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">Rafik<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">---------- Forwarded message ----------<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"><a href="https://www.icann.org/news/blog/introducing-the-new-accountability-indicators" target="_blank">https://www.icann.org/news/blog/introducing-the-new-accountability-indicators</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">Have you ever wondered how many events ICANN participates in by region and how many people we engage with? Or what is the state of ICANN's financials?
Or how much is being spent on travel and meetings? Now you can find all of these answers and more on the beta version of our new
<a href="https://www.icann.org/accountability-indicators" target="_blank">Accountability Indicators page</a>. It's a place where you can keep track of progress made against ICANN's strategic and operating plans.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">This is an evolution from our previous Key Performance Indicators (KPI) Dashboard. Based on feedback from the ICANN community, organization, and Board
over the last couple of years, we have transformed the KPI Dashboard to better demonstrate the organization's accountability and transparency to the community. We recognize that ICANN is a unique organization, so market trends and industry benchmarks do not
always apply. Other measures better demonstrate our progress, including perception measures such as satisfaction surveys and non-performance measures such as Board composition.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">We will update these indicators monthly. Initially, the page is in English, as we want to get your feedback right away. In the coming months, we will
make the page available in the six U.N. languages.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-family:"Helvetica",sans-serif;color:black"> </span></b><span style="font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-family:"Helvetica",sans-serif;color:black">What's New?</span></b><span style="font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">We've made several improvements to the data itself and are introducing a new interactive platform that makes the data easier to work with and understand.
You can drill down to see data in more detail. For example, if you click a column in a chart, you'll see a cross-section of data, so you can hone in on what matters most to you. You can also download the underlying data.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-family:"Helvetica",sans-serif;color:black"> </span></b><span style="font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-family:"Helvetica",sans-serif;color:black">Your Feedback Is Important</span></b><span style="font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">This page serves provides a central place where you can clearly see progress made against the goals and objectives you set in ICANN's strategic and operating
plans. We will continue to improve it, and your feedback is important. Please email questions or comments to
<a href="mailto:accountabililty-indicators-feedback@icann.org" target="_blank">accountabililty-indicators-feedback@icann.org</a>.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif;color:black">Author: Susanna Bennett, Senior Vice President and Chief Operating Officer, ICANN<o:p></o:p></span></p>
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