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<div class="moz-cite-prefix">Ayden,<br>
<br>
Thanks for the reminder on what has been done already here. I
agree, the data is there. Use it. I just have one quick comment to
add.<br>
<br>
As one who has watched processes engaged in policy development, or
mission discussions, by hoards of stakeholders operating across a
wide range of areas related to socio-economic development and
social justice, almost every discussion reaches a consensus on one
thing, the need for more education for those at the end of the
process (consumers) or base of the pyramid (poor, marginalized,
unconnected, whatever). In short, one consensus outcome is always
"they need more education..to become more aware...either in their
self interest...or (in ICANN) to become "worker bees". Almost
without exception the process stops with the observation/call for
more education. In the rare instances where it does take place and
success occurs, the lessons seldom go viral and failure (the main
outcome) usually generates a call for more monitoring and
evaluation (M&E), then more M&E, research and learning
(MERL), and now more MERL and innovation (MERLIN). I have no doubt
that the gnso-rds-pdp-wg will produce a consensus policy
recommendation. It will quite likely call for more education, but
that train seldom leaves the station. <br>
<br>
Sam L. <br>
<br>
On 2/22/2017 8:00 AM, Ayden Férdeline wrote:<br>
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<blockquote
cite="mid:qIy_9oV8n4ATv1tC8RdoN1VkVXkf0y394u-S95si6X1i6k00GK2GXbdmMrl_hq9il6C9gK_FwDuUpJGxSfsN_X51J2bZCZy7Azwlbeiu-3g=@ferdeline.com"
type="cite">
<div>Between 2014 and 2016 (I do not know if this is an ongoing
exercise), ICANN commissioned Nielsen to measure the attitudes
of the general public towards the domain name system. The
surveys were administered in 18 languages, and Internet users
globally were asked their opinions and perceptions on different
activities within ICANN's remit. Rather than re-invent the wheel
polling end-users (aside from the fact that I do not think we
have the resources ourselves to obtain a representative sample
of end-users, I think this might be something At-Large should be
doing), I would suggest that we look more closely at the data
from these Nielsen studies, and perhaps try to influence future
questions that are asked. There's some helpful data here
already. It's how we <i>know</i> in the Next-Generation
Registration Directory Service Policy Development Process
working group, for instance, that consumers have no idea what
WHOIS is or that it contains personal data — before we
introduced this data, some other stakeholder groups made the
claim that consumers were fully aware of what was within WHOIS
and used it to religiously to authenticate a website before
making a purchase... the arguments of these stakeholders have
not gone away and have instead morphed into a desire for more
consumer education on WHOIS, but the point remains, we have
great data at our disposal already which we can use to influence
discussions — we just have to use it.<br>
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<div class="protonmail_signature_block ">
<div class="protonmail_signature_block-user ">
<div>Ayden Férdeline<br>
</div>
<div><a moz-do-not-send="true"
href="http://www.linkedin.com/in/ferdeline"
title="http://www.linkedin.com/in/ferdeline">linkedin.com/in/ferdeline</a><br>
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<div class="protonmail_signature_block-proton
protonmail_signature_block-empty"><br>
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<blockquote class="protonmail_quote" type="cite">
<div>-------- Original Message --------<br>
</div>
<div>Subject: End user survey<br>
</div>
<div>Local Time: 22 February 2017 9:27 AM<br>
</div>
<div>UTC Time: 22 February 2017 09:27<br>
</div>
<div>From: <a class="moz-txt-link-abbreviated" href="mailto:mike.oghia@GMAIL.COM">mike.oghia@GMAIL.COM</a><br>
</div>
<div>To: <a class="moz-txt-link-abbreviated" href="mailto:NCSG-DISCUSS@LISTSERV.SYR.EDU">NCSG-DISCUSS@LISTSERV.SYR.EDU</a><br>
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<div>Hi everyone,<br>
</div>
<div><br>
</div>
<div>Given that the NCSG's remit is to represent
non-commercial interests as well as be a voice for civil
society and end users, I'm curious to know if we have ever
thought about doing a survey of end user opinions, perhaps
in collaboration with anyone researching similar topics?<br>
</div>
<div><br>
</div>
<div>I'm not sure what questions we would want to pose if this
was the case, but the idea in my head is to help better
facilitate the incorporation of needs, wants, and challenges
faced by the general end user into the PDP.<br>
</div>
<div><br>
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<div>Have we ever done something like this before?<br>
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<pre class="moz-signature" cols="72">--
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"It is a disgrace to be rich and honoured
in an unjust state" -Confucius
邦有道，贫且贱焉，耻也。邦无道，富且贵焉，耻也
------------------------------------------------
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Econ, York U., Toronto, Ontario, CANADA - M3J 1P3
email: <a class="moz-txt-link-abbreviated" href="mailto:Lanfran@Yorku.ca">Lanfran@Yorku.ca</a> Skype: slanfranco
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